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Orkin
- Pest Control
- Riverside, CA
About this business
Location details
12710 Magnolia Ave, Riverside, CA, 92503, United States
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Orkin came to our home to check for bed bugs. The tech they sent out said that we did not have bedbugs after checking all rooms, mattresses and box springs. The tech sold us on monthly pest control which did not work at all! After paying for multiple doctor visits we were told our bites were from bed bugs We decided to cancel. We had to wait another month to cancel our service that did not work. On our final pest service the tech that came out showed us we did have a bedbug infestation. He explained to us that they sho... read more
Business response:
Hi Catie - We're so sorry you had this experience with Orkin, especially dealing with bed bugs. We know it must be really frustrating, and we'd like to try to make it up to you. Look for a message from us, so we can get your contact information. Thank you!
I called Orkin based on their good reviews here. The tech was 3 hours late and didn't give me a heads up phone call. When I called the office they didn't know when he would arrive. Their service advertised they would check my house for entry points that the mice might be using. The tech only set traps and sprayed but didn't actually check. He only mentioned that a spot in our garden might be the entry point after I pointed it out. At the end of the appointment I was told they come back either the next day or the day after t... read more
Orkin supposedly has a money back guarantee. It's an empty guarantee and they will try their best to get out of it. I paid them for 2 years to treat a rental property for mice. After taking my money for 2 years and not solving the problem when I asked for the refund they tried to tell me that because I didn't meet with a manager at the property and give them the opportunity to go over the property and have them fix the issue (the issue that i' paid them to fix for 2 years) then I wasn't eleigible for a refund. They exist t... read more
The worst service by company with scheduling. Service tech William is awesome. But Orkin's scheduling is non- caring of customers schedule!!! I've had this problem w/ two other pest control companies!!!!
Worst service ever. I wish I had Yelped them before I went into a contract with them. Very unresponsive, very irresponsible, not providing the service they are supposed to provide and not having an explanation for it. Not willing to fix the problem. They make it SEEM that they're willing but in the end you'll see you're where you started. I have not experienced a worse level of care and customer service for as long as I can remember. Talked to multiple managers and got my hopes up that this time I'll be getting what I pa... read more
Business response:
Jellie, we're so sorry to read about your recent experience with us. We would like to assist you with all of your concerns as soon as possible. Please email us at customerfirst@orkin.com with your account information. Thank you.
I can't post a review about Orkin's performance because they never helped me. I contacted them about a big carpenter ant problem I have. Twice they sent (different) inspectors to assess the situation. They both indicated they could solve the problem, but both times said they needed to talk more with their management first and would get back to me. They never did. I called multiple times and was assured they would get back to me. They never did. So, is Orkin any god a pest control? I don't know, but they certainly suck as cus... read more
Business response:
James, we're sorry to read about your recent experience with us. We want to make sure your concerns can be addressed. We would like to have our manager speak with you immediately. Please give us a call at 866-580-1817.
We hired Orkin Pest Control to service us for termites last year and the chemical should be good for ten years. I found some more termites earlier this week so I called Orkin to come take a look and the inspector said that the service last year missed one window so he scheduled a re-service on the next day between 1-4 pm. On the appointment day we were waiting but did not hear anyone came and I found out on my phone message that the service guy came by but no one open the door. He claimed that he waited 15 minutes which I k... read more
Our technician was great, but customer service is terrible. I've gotten conflicting information from every representative I've spoken to, and because of this, we were charged when we shouldn't have been and they refuse to reverse the charges. We are not happy and will be canceling our policy immediately. The service is not effective enough to be worth the cost, would not recommend to anyone.
Do not contract them!!!! All they do come spray the outside for bugs and the technician doesn't even treat the problem you actually contract them for! It would be a waste of your time and money! They don't commit to the time scheduled for service and then they send you a general report telling you they were there. They're quick to charge your account the monthly fee however don't take the time to really treat the problem! I was extremely unhappy even after the first service and had to spend a bunch of time and energy trackin... read more
Frequently asked questions about Orkin
How is Orkin rated?
Orkin has a 2.3 star rating with 107 reviews.
When is Orkin open?
Orkin is open now. It is open 24/7.