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Overlook at Flanders
- Apartments
- Flanders, NJ
About this business
Location details
100 Oakwood Village, Flanders, NJ, 07836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
do NOT live here I moved in despite bad reviews and couldn't regret it more. I was desperate for a place near my work & school so I went for it but the management is next level bad. "How bad could it be? It looks beautiful. " I asked myself. I have been corrected. Over 3+ weeks for them to respond to a maintenance request for water coming through the ceiling. Came home one day to water coming down and ruining my couch, I called over and over again and management insisted they "could not get in touch with the maintenance man"... read more
Business response:
Hi Hanna, we’re truly sorry to hear about the challenges you faced during your time here. The situation you described with the water leak and delays in maintenance is unacceptable, and we sincerely apologize for the frustration and inconvenience this caused. This is not the level of service we strive to provide for our residents. We regret that the amenities and communication from our team fell short of your expectations. Your feedback helps us identify areas where we need to improve, and we’re committed to making changes to... read more
Apartment OK. Office horrible Property is ok. Resident office is horrible. Does not return emails, takes forever to get repairs done and you have to call to make sure they did not cancel them out and did not do the work. The apartment is not worth the cost.
Business response:
Hi Janet, thank you for sharing your experience. While we’re glad to hear you find the property to be satisfactory, we’re truly sorry to hear about the challenges you’ve faced with communication and maintenance. This is not the level of service we aim to provide, and we understand how frustrating it can be when repairs are delayed, or requests are not followed through. We will take your feedback into great account as we improve.
Worst experience ever Worst experience with staff. Apartment was not handed on time. Did not provide renovated apartment as promised. No proper maintenance. Did not provide amenities as promised and asked to wait for months. No proper answer from staff. Totally rude staff and nothing goes on timely manner. Staff Hide things about Apartment.
Business response:
It is disappointing for us to hear that this has been your experience. We would like the opportunity to resolve any issues you were having and discuss any concerns you have. Please give us a call to schedule a time to talk about and assess the situation in more detail with a member of our management team. Thank you kindly - The Team at OVerlook at Flanders
Worst waste management ever If you consider moving here just walk around today and see the worst ever situation I have seen here - piles of garbage everywhere and management and lazy maintenance doing nothing about it for over a week…I wonder what they do with the trash collection fees we pay… Rats will feel comfortable soon with all the trash around - shame on you Aion and Overlook!
Business response:
It is disappointing for us to hear that this has been your experience. We would like the opportunity to resolve any issues you were having and discuss any concerns you have. Please give us a call to schedule a time to talk about and assess the situation in more detail with a member of our management team. Thank you kindly - The Team Overlook at Flanders.
Mediocre at best Staff and maintenance are pretty friendly and the area/building where I am feels decently safe. That’s where the pros basically end. The rent is expensive considering you are getting outdated units. The $25 per month trash collection fee is excessive, I don’t even utilize this yet pay it. The way sewage and hot water are billed is unfair, they use ratio utility billing, so you end up paying for other people’s excessive usage which throws out any incentive to be mindful and conserve. Since the units are older... read more
Business response:
Thank you for taking the time to provide your feedback. We sincerely apologize that your experience has not been what you or our staff would have wanted it to be. These issues you mentioned are not taken lightly and we would like to discuss this with you as soon as possible. We will do all that we can to turn your experience around and ensure that you are more than happy going forward. Please give us a call at your earliest convenience. Thank you kindly - The Team Overlook at Flanders.
Just Okay. There are places with better value +Friendly staff +Community seems mostly friendly +Flexible leasing options -Apartments seem a bit old -Higher rent per month than similar options I looked at nearby -Hard to get updates from management on status of unit maintenance -I feel that community maintenance is poorly handled. Example: a community wide water shut-down was rescheduled multiple times Overall: I do not believe this community is worth the price of rent.
Business response:
Thank you for taking the time to provide your feedback. We sincerely apologize that your experience has not been what you or our staff would have wanted it to be. These issues you mentioned are not taken lightly and we would like to discuss this with you as soon as possible. We will do all that we can to turn your experience around and ensure that you are more than happy going forward. Please give us a call at your earliest convenience. Thank you kindly - The Team Overlook at Flanders.
very poor maintenance service very poor maintenance service and poor response time
Don't Do It Floors and walls are made of paper. I can hear the upstairs people cats running. I can hear thier two year old run like its a mini marathon. The sound for the past year has driven us partially and legally insane. We have 45 days to go before we move out, Will move out even if we do not find an alternate new apartment. Will move in with the kids until we find a place. WILL NOT STAY HERE and Recommend no one else does unless you have no other option.
All of these 5 star reviews were likely paid This apartment complex is horrible. I lived here for 3 years and my lease was broken several times by the complex. The gutter was hanging off of the side of my building for 6+ months until county department of health forced them to fix it. Faulty fire alarms often go off all night long and the Maintenence doesn’t answer the phone. The alarm on my building was blaring from 10pm- 6 AM on a week night and no apology or compensation was given to us. My washing machine broke which I pa... read more
Frequently asked questions about Overlook at Flanders
How is Overlook at Flanders rated?
Overlook at Flanders has a 3.1 star rating with 519 reviews.
When is Overlook at Flanders open?
Overlook at Flanders is closed now. It will open on Monday at 9:00 a.m.