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Pacifica Senior Living Hillsborough
- Assisted Living Facilities
- Chino, CA
About this business
Experience impeccable senior living beneath the towering trees and sunny California skies at Pacifica Senior Living Hillsborough. Our Chino, California community provides a personalized approach to Independent Living, Assisted Living, and Memory Care, catering to a diverse range of resident preferences and abilities.
Location details
11918 Central Ave, Chino, CA, 91710, United States
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Pacifica Senior Living Hillsborough is a beautiful community. The staff was very friendly and the environment was very warm and inviting. It ended up that we needed more care than they could provide for our loved one due to the catheter. They were very understanding and refunded the money that we had put down.
Business response:
Thank you for sharing your experience & positive 4 star review. We are sorry that our community does not meet your needs. We value our residents and families and appreciating you sharing your comments. We hope that you find the community that best fits your loved ones needs; we thank you for your consideration.
This community was very nice and ended up being our second choice for dad. However, as we were walking around it seemed to me that there didn't seem to be much of an outdoor area large enough for my dad to take a walk. They had an outside area where tables and chairs were setups but really no other outdoor space to do anything else. I did not have a meal there but they provided us with a snack and that was very good. The staff was friendly and helpful in answering our questions.
Business response:
Thank you for your detailed positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Hillsborough. We appreciate you taking the time to leave us a review. We are always more than happy to assist you if anything else comes up, have a fantastic day!
We are very happy with the care here for my father. The memory care is really the care that we were needing. The community is clean with a good feeling for him. The menu is nice and he appears to like the variety of the meals. They do offer activities for him. His room is what we were looking for. We would recommend this community for the benefits for loved ones care.
Business response:
Hello, thank you for sharing your positive experience & kind review. We are happy to pass along your comments to the team at Pacifica Senior Living Hillsborough! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience.
My Dad has been at Pacifica Independent/Assisted Living for only 3 weeks and so far he's happy there. He enjoys the food, especially the fresh fruits and vegetables. He likes the companionship of the other Seniors and has participated in some of the social activities. These are the positives. One negative thing would be that the air conditioning in my Dad's room isn't working properly. The other is malfunctioning or unavailable laundry equipment. This is not acceptable as he just moved in there and likes to keep his clothes ... read more
Business response:
Thank you for your review, we are glad to hear that your father is happy and enjoying himself. We are sorry to hear that there are some issues that need to be addressed. We are glad that you brought this to our attention, we will pass along your comments to the team at Pacifica Senior Living Hillsborough. Please don't hesitate to reach out if there's anything additional we can do for you.
My mother is actually no longer in this community, but while she was there, the place was great. We have no complaints. She was receiving great care. I never visited the place but from phone calls, I gathered that the place was very clean and from my brief conversations with the nurses I knew she was being well taken care of.
Pacifica is a beautiful facility with a diverse, friendly staff. My mother is in a special section called "Transitions," which is appropriate for her. She is not competent enough for Assisted Living but too competent for standard Memory Care facilities. I don't think there are too many activities for the folks in that section. The televisions seemed to always be turned to the same old movies.
Business response:
Thanks for the feedback and positive review. We strive to provide excellent care to our residents and their families at Pacifica Senior Living Hillsborough. We have shared your review with the community and wanted to let you know that we post pictures to our Facebook page and will try to post more of the Transitions activities too. (The link to the Facebook page is on our website). Please feel free to reach out to us here at the community at any time to share your thoughts. We are here to make sure that you and your family a... read more
The staff is exstreamly helpful and very very nice! My Grandpa is very happy here.
Business response:
Crystal Armendariz, thank you for leaving this positive review about your experience with our community. We appreciate it and look forward to seeing you again.
Pacifica Senior Living Hillsborough is a very welcoming, respectful, kind, and helpful community. My mother-in-law likes it very much, and things are going well. They do a lot of activities, and she really likes when they do an ice cream social. She seems to enjoy the food. She has gained about ten pounds since being there, which is good for her. All of the residents I've seen are happy, out of their rooms visiting and being social, and enjoy living there.
Business response:
Thank you for leaving this detailed review about your experience with our community. We appreciate it and we are very happy to hear that she is enjoying herself here. Did you know we have a Facebook page? (The link to the Facebook page is on our website). Thank you again, we look forward to seeing you again. Please feel free to contact with any and all questions, [removed].
It's been about 2 mos. next week for my dad being here. It's more than we can afford but we'll try to stay as long as he can So far it's been good. My dad likes it here very much. The cleaning lady & activites director, medication technician and waitresses are very nice & helpful people.
Business response:
Thank you for leaving this detailed review about your experience with our community.
Frequently asked questions about Pacifica Senior Living Hillsborough
How is Pacifica Senior Living Hillsborough rated?
Pacifica Senior Living Hillsborough has a 4.9 star rating with 299 reviews.
When is Pacifica Senior Living Hillsborough open?
Pacifica Senior Living Hillsborough is open now. It is open 24/7.