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Patient Experience
- Englewood, CO
About this business
Location details
9655 Maroon Circle, Englewood, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent customer service!
The “welcome” call was ten minutes of some guy assuming my insurance wouldn’t cover the device, and that I wouldn’t be able to afford the device, so he kept going over payment plans of how I could cover it if my insurance didn’t. After 10 minutes of bs, he then told me they had to collect the full amount for a deposit in case my insurance didn’t cover it since the device can’t be returned. Why wouldn’t that be brought up in the beginning? My insurance did cover the device, and sent payment several weeks ago. I never heard fr... read more
Business response:
Andrew, we received your review and see that you were unsatisfied with your experience with Zynex. We sincerely apologize and would like to speak with you further so that we can better understand and address your concerns. We apologize for any misunderstandings about the billing process and would be happy to assist in finding an appropriate resolution. Please contact us at 800-495-6670 or email us at patientsupport@zynex.com. Our hours of operation are Monday through Friday from 6a-6p MT.
I was under the impression that this was a belt that I would wear not pads I have one already with pads and it's hard to keep them stuck on I'm sure that this is a good device if you don't have one I would like to send this back to you. Thank you for the opportunity to try it Greg Herring
Even when I don’t qualify the still me a machine to use and than when I go insurance the sent a better thank you
Business response:
Thank you for your message. You may also contact us at 800-495-6670 6a-6p MT or at patientsupport@zynex.com. Regards.
Took a while to get from Dr. order to me. Apparently Zynex never received the Dr orders. That got fixed and after everything went smoothly
Business response:
Patient, thank you so much for taking the time to share your experience. We are pleased to hear we were able to help you. Please don't hesitate to contact us if there is anything more we can do for you.
My device was delivered in perfect condition & sooner than expected. I received emails & text messages informing me every step of the way regarding my delivery & support .
It just doesn't seem to be doing anything.
It holds my pain for couple of hours then boom there is the pain back but I trying today to take three treatments Thanks
Courteous, good knowledge of equipment, fully explained
Frequently asked questions about Patient Experience
How is Patient Experience rated?
Patient Experience has a 4.7 star rating with 146 reviews.
When is Patient Experience open?
Patient Experience is open now. It will close at 8:00 p.m.