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Paul Sherry Chrysler Jeep Dodge Ram
- Car Dealers
- Piqua, OH
About this business
Location details
8645 N County Rd 25A, Piqua, OH, 45356, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sold unsafe vehicle, refuses to fix Recently purchased a $55k low mileage van (only 22k miles). The van was delivered in an unsafe condition with tires that had an insufficient load rating and chunks of the sidewall missing. I notified Mike Reynolds, the general manager and gave them the opportunity to correct their mistake. Instead of taking ownership and correcting it the dealership blamed it on the previous owner. If this review is still up then the dealership has not corrected their error which is all I’m asking them to ... read more
Business response:
Alan, As we discussed earlier this week, you purchased this vehicle 9 months ago. We had an agreement to get your tires fixed. However after posting this review it makes it difficult for me to help you. Get in touch with me if you change your mind. The ball is in your court.
Buyer beware! We negotiated a deal on a used truck by phone. We informed the salesperson that we had a check for full payment and would arrive 1.25 hrs later to test drive the truck and purchase. 15 minutes prior to our arrival “management” allowed another customer to test drive the vehicle. We were met by our salesperson who told us this and said it wasn’t company policy for this to occur but “management “ had allowed it. We were asked to wait to see if the other customer could close the deal. No thanks! What terrible custo... read more
Business response:
Hello. Thank you for taking the time to write a review. I wanted to let you know how sorry we are for your negative experience. Here at Sherry Chrysler, we pride ourselves on our excellent customer service. And in this instance, we clearly dropped the ball. It's company policy to sell vehicles in a first come, first serve manner. But in your case, our staff should not have worked another deal on that truck. We apologize for any inconvenience that this may have caused you and we hope you consider giving us another opportunity... read more
Bought a car with major issues and none disclosed I purchased a truck online from Paul Sherry and paid an extra $2,000 to have it shipped to me in Idaho (over 2k miles away). The moment it came off the transport trailer and I started it up it had the check engine light on. The under carriage of the vehicle is completed rusted out and in horrible shape. The tires were bald and leaking at the seals. When Nick Ruiz sold me the car he claimed "it is all in working order. No issues." The truck only has 53k miles so unfortunately ... read more
Nick Ruiz Nick Ruiz is a very rude and condescending salesman. I believe he was trying to take advantage of me because I'm a woman. The vehicle I inquired about is way overpriced according to KBB, and Nick couldn't even carry on a conversation about the significantly overpriced vehicle. I would be embarrassed to say I've purchased anything from Nick.
Business response:
Sarah. Paul Sherry Chrysler works very hard to have the best price in the area on our pre-owned vehicles. As a result we have customers travel hundreds of miles to do business with us. The Lincoln that you inquired about is priced aggressively to the market and is actually priced thousands of dollars less than what KBB, NADA and Black Book recommend. Nick attempted to express this to you after you low-balled our price by nearly $8,000. He ended discussion after you accused him of trying to "screw someone instead of make a de... read more
Extremely dissatisfied customer I spoke with another man that I signed all the contracts with. And I was not given the opportunity to make any Such deals. Kevin walked straight in after talking to me and had someone stat looking through loans company's before I had the chance to say any thing once I got back from driving. And when I did point out things that I found wrong once I got back he said i should have said something sooner the deal has already been made its done set in stone.
Business response:
Shawnda, We have tried multiple times to contact you. Please give our management a call so that we can speak about your experience. Thank you.
Never Again They'll be your best friend and promise the world untill you sign on the dotted line...after that watch out...any issues and they'll get rude and lie...dont buy from these guys
Business response:
Thank you for taking the time to leave us a review. Unfortunately, you did not include your name and we are not able to contact you. I encourage you to give our management a call to discuss your experience, as we would like to hear more about it. Thank you. We look forward to hearing from you.
Very Dissatisfied Customer You told me the SUV I bought was never in an accident. You LIED. You told me the heart rings got the ac runs ice cold you LIED. You said the SUV had been through a full inspection and is in tip top shape. The wind sheiks had a crack you never fixed, the heart is not hot at all and the ac runs warm. I stopped in several times to have it fixed and I was told the service department would be in contact. NEVER HAPPENED. Thank you for selling me a giant lemon! I'll make sure I NEVER buy from your dealers... read more
Business response:
Hi Shawnda, Thank you for taking the time to leave us a review. I'm confused as to why you waited over six months to bring this to our attention. Every customer receives an AutoCheck history report for the vehicle that they purchasing. This report was shared with you by your salesperson and ultimately signed by you confirming so. While the Jeep did go through our service department, it was sold AS-IS and we were under no obligation to repair anything unless it was specifically noted. I spoke with our service manager and we h... read more
Paul Sherry Dodge Ram Promaster Waldoch Conversion TV did not work, wrong keys were sent. The receptionist laughed at my concerns. I think I was treated differently regarding the problems because I am a woman. Still waiting for keys. Still waiting for a TV that works on this beautiful brand new van. Waldoch was supposed to overnight the new one, they did not. I am working with local service people to get items fixed on my own. Exhausting.
2014 ram 1500 recall and service, poor service called in a wk early for a app. took truck in on fri. morning 6:00 am got there at 3:20 pm to pick up truck still had to wait 2hrs 30min for my truck. grease and oil all over my truck hood, bumper,door,chrome i ask if anyone was going to wash my truck by the way mine is a white truck you think they would of seen how the grease and was told they don't do courtesy wash but he took it back and wipe off the grease. on my way home at 5:30 pm they did not reset my oil change info got ... read more
Frequently asked questions about Paul Sherry Chrysler Jeep Dodge Ram
How is Paul Sherry Chrysler Jeep Dodge Ram rated?
Paul Sherry Chrysler Jeep Dodge Ram has a 4.6 star rating with 1,448 reviews.
When is Paul Sherry Chrysler Jeep Dodge Ram open?
Paul Sherry Chrysler Jeep Dodge Ram is closed now. It will open at 9:00 a.m.