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Paulette Wiley

4.8

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.8471 reviews
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Landon R.'s profile image
Landon R. 
3 years ago

Paulette was Awesome to work with! 

Reginald S.'s profile image
Reginald S. 
3 years ago

Paulette Wiley made it great for us. She explained everything and answered any questions I had. 

Gerald W.'s profile image
Gerald W. 
3 years ago

was a good experience 

Elizabeth P.'s profile image
Elizabeth P. 
3 years ago

I thought the process took too long. I forwarded all requested documents exponentially and the day before we closed I received another request for more documents. It was a little unnerving knowing I had to close the next day. Thank you. 

Rebecca M.'s profile image
Rebecca M. 
3 years ago

Paulette was amazing. She kept me informed and was very knowledgeable about the process and steps needed in order to close my loan. 

Christopher W.'s profile image
Christopher W. 
3 years ago

The minute Paulette took over processing our refinance, things ran smoothly. We are very pleased to be with PennyMac and would recommend them to any of our friends or family. 

Scott W.'s profile image
Scott W. 
3 years ago

First off the process started smoothly with Jennelle Sherman. She sent what was needed and we responded promptly. The appraisal was scheduled quickly. The report from the appraisal company was conducted on 18 Feb. We received the report on 3rd of March. Between asking for duplicate r documentation over and over again and items being misplaced was the start of the headaches. When Pennymac requested documentation from 3rd parties, common sense was out the door. When it finally got to the underwriter, the team took a week Betw... read more

Dominique H.'s profile image
Dominique H. 
3 years ago

The communication was great. All questions were answered in a timely manner 

JASON K.'s profile image
JASON K. 
3 years ago

I love the penny Mac team. Paulette, Patrick and the nice Attorney who came to my house to do the paperwork were answome! Thanks! 

Frequently asked questions about Paulette Wiley

How is Paulette Wiley rated?

Paulette Wiley has a 4.8 star rating with 471 reviews. 

When is Paulette Wiley open?

Paulette Wiley is closed now. It will open tomorrow at 9:00 a.m.