Payless Power

Business response:

Thank you for sharing your experience and for being a long-time user in the DFW area! It’s great to hear how the alerts help you stay on top of your usage, especially with the changes in your household from having the kids at home to them being away at college. That’s exactly the kind of flexibility we aim to provide. I appreciate you mentioning that even when you’re home all day, your usage stays low—under a dollar is impressive! It sounds like you’ve explored different options and found that switching back to a simple plan... read more

Business response:

Hi Justice, Thank you so much for sharing your experience! It’s great to hear that you’re loving the service and consider us the best light company around. Your feedback means a lot because it shows we’re delivering the reliable energy and support our customers expect. 

Business response:

Hi Nita, Thank you for sharing such an incredible review! It’s amazing to hear that in your 56 years, we’ve stood out as the best electric company you’ve ever had. Your feedback truly reinforces why we work so hard to deliver reliable service and value every day. 

Business response:

Hi Tina, Thank you for sharing your thoughts with us! We’re glad to hear you’ve recently joined Payless Power and that things are going okay so far. Starting with a new company can come with a lot of questions, and we understand how important it is to feel confident in your service. We’re here to support you every step of the way and want to make sure your experience continues to be a positive one. If there’s anything you’re unsure about or if you ever need help navigating your account, our team is always ready to assist. Pl... read more

Business response:

Hi Kyron, Thank you for sharing your thoughts—it's great to hear you’re enjoying the system! We’re always listening closely to feedback like yours because it helps us understand what’s working well for our customers. Your experience reinforces the value we aim to deliver every day, and it’s energizing to know the system is meeting your expectations. 

Business response:

Hi Bobbie, Thank you so much for sharing your experience with Payless Power! It’s clear that this service has made a meaningful difference for you, and we’re listening closely to everything you’ve shared. We truly appreciate how you’ve highlighted the sense of community and support you’ve felt. Living paycheck to paycheck can be challenging, and it’s powerful to hear that you’ve found a provider who meets you where you are and helps in ways that matter most. Your recommendation speaks volumes—not just about the service, but ... read more

Business response:

Hi Jeff, Thank you for sharing your feedback! We hear you on the pricing—it's something many customers consider carefully. We understand that value matters, especially when balancing cost with convenience and speed. We appreciate you recognizing the fast and convenient service you received. That’s something we work hard to deliver consistently. When it comes to pricing, we strive to remain competitive in the market, and we encourage customers to compare options at PowerToChoose.org to ensure they’re getting the best fit fo... read more

Business response:

Hi Cheyanne, Thank you for sharing your experience! It’s great to hear that the message notifications and flexible payment options are working well for you. Knowing how much power you're using can definitely make budgeting easier, and we’re glad that feature is helping you stay in control. 

Business response:

Hi Elizabeth, Thank you for sharing your thoughts! It’s great to hear that you consider us a good company to have. That kind of feedback means a lot and helps us understand what’s working well for our customers.