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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,115 reviews
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Nicholas W.'s profile image
Nicholas W. 
3 years ago

This experience was a great one. The M.A.C team which included Vincent Chu and Sandrea Allen made it super easy and comfortable with all our needs and moving forward with this process. We are so glad to be a PennyMac member the last almost 10 years and look forward to the next 15. Thank you for all you and your team has done and keep up the good work. 

John R.'s profile image
John R. 
3 years ago

Awesome!!! 

Brian H.'s profile image
Brian H. 
3 years ago

Why am I getting this survey now when I closed many months ago? I already answered this survey. I was upset that the money I was told I would be getting back at closing was nowhere near the amount I actually got. It was much lower. 

Michelle T.'s profile image
Michelle T. 
3 years ago

Kelvey and addy were great to work with. However, I did feel like the amount of random fees were astronomical. The company is already making 40% over my principal through the life of the loan. Adding on almost 20k in fees really seems greedy as a consumer. 

Tamekia C.'s profile image
Tamekia C. 
3 years ago

Constant communication to make sure documents needed were understood by me. 

Daryl F.'s profile image
Daryl F. 
3 years ago

Love the service I received. I have never had any problems with PennyMac. 

Victor L.'s profile image
Victor L. 
3 years ago

I would definitely recommend PENNYMAC to anyone. Very professional , supportive. 

Mathew S.'s profile image
Mathew S. 
3 years ago

Penny Mac has always served me well. I chose to refinance with them for a shorter term with less interest and not only did they make that happen for me, they also matched or beat the competition without hesitation. There staff is top notch and very informative. Great experience and knowledgeable on all aspects of the loan process. 

Cynthia M.'s profile image
Cynthia M. 
3 years ago

Erika made the process smooth and easy 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,115 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.