This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Joe was awesome!! But PennyMac needs to get their stuff lined out! Took 45 days longer than it should have to close the second time. The first 60 days they waited until 10 day before we were supposed to close and needed more docs. That took 14 days to get…. Second 60 all paperwork was in and had to get an extension, nobody but Joe knew what was going on, and stayed on everyone.
Everything was very smooth. In the final phone call before closing, however, I was told that my monthly payment would be around $726 and I was to get $1100 back that I was to go over with the notary how I would like that refunded. My payment is more around $750 and there was no refund. Which both are fine because I would have just reapplied any refund to my loan, but the information should be uniform for no unexpected surprises and confusion.
Excellent experience from start to finish!
Inaccurate figures on closing disclosure High appraisal fee
There was a long period of time i asked for multiple phones calls back and they were never returned
I've used pennymac several times now and have never been disappointed. Everything was done electronically, efficiently and accurately. I don't know why anyone would not benefit from their services.
This the 3rd mortgage with Penny Mac . Great experience.
Fast and efficient
Not having the client contact agencies which the mortgage company (PENNYMAC) should do. In my case I had to contact the title company in which pennymac selected to ease the process. Also have a better program and documenting system for clients documents. I was asked over and over again for the same document by different members of the team. Wasting a client's times as well as pennymec employees is just unprofessional and wasteful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,507 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.