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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Process was clear
Sara was easy and pleasant to work with. She was available whenever I had questions and clearly explained the answers. Only thing I would recommend is to tell me more about what is required at closing and how long it would take. I luckily had 2 forms of ID and a copier available at the closing at my house so I was able to adapt.
All good. Just don’t know how I am receiving the money I am getting
Better communication throughout the process. Closing documents sent via application system and what was sent to title company didn't match. Extra money added onto loan without my request. And Pennymac couldn't figure out where that extra money came from. I stayed with PennyMac because you were my current mortgage company. And because of that you were supposed to use my current escrow account for new loan. And that didn't happen.
Pretty quick process. People were helpful in explaining a complex process. 4.5/5 stars
It started in Oct and didn’t finish until January. Many documents went missing. The address on the documents was incorrect even after I was assured they were corrected. Signing of documents was so messed up, it took 4 times.
Fast and easy process. Thanks
thank you for everything
The loan processor communicated with me throughout the process. I was well informed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,513 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.