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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was well informed throughout the process
The person who settled on the terms of the loan, Susan Aowrang, was just wonderful--responsive, reasonable, really went all out to help finalize the deal on her end. Once Susan's end of things was done, it all dragged for MONTHS and I often received no response to my inquiries. The closing documents from the title company were incorrect as we sat at the signing table. I came THISCLOSE to calling the whole deal off because of the mistakes and lack of communication.
The process at PennyMac to refinance my loan was simple. Everything is automated except signing the final loan docs, which required a notary, but even that was easy. I was informed throughout the entire process and prompted when something needed my attention. Kelly, my PennyMac agent, also reached out regularly to make sure I had everything I needed. Superior automation and excellent service with a personal touch, I couldn't have asked for more.
Process was seamless. All involved very courteous, professional, and timely.
Closing was delayed by a month and a half and I was not told this until I asked.
Jasón was very helpful in explaining the whole process in detail
John and Micheal did well. There was a time period for a month where I did not hear from anyone and I was not sure why. In the end it all worked out, and Michael worked hard, but I think the team communication during Covid needs more work
Some of my documents got lost in the mail, it seems, now I feel as if my social security and private information maybe out there.
This was an easy loan process. We even had to start over after my Dad passed so we could remove him from the loan.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,981 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.