This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Staff were professional, well qualified and courteous.
Thank you Mario and your team
Better communication
good job
Penny Mac Loan Service representative, Sumayyah Wiggins was truly a professional person who went above and beyond to provide excellent customer service during our loan process. She consistently communicated in a timely manner and made us feel comfortable and confident with our expectations. Great Penny Mac service! Thank you.
I did not know if the notary was still coming. She came way later and she did not bring two sets of closing documents. And please explain the process more and detailed information. The process was fine, everyone was curteous and updated me, just miscommunication at the end between notary and title company.
The loan processor should be professional and respectful to customers, and not only at beginning when there are no questions or requests. The loan processor should have disclosed costs and payments clearly and accurately. The loan processor should not attempt to assert and impede the flexibility and customer support of the loan originator, who was very helpful throughout the process.
Jason Hord was very helpful, knowledgable and friendly. He made the refinance anxiety-free!
Brent and Cameron made is great. These people are two assets the Penny Mac will not want to loose. They have amazing customer service and a great knowledge of the entire refinancing experience. I also love that they had such amazing communication with one another to satisfy my needs
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,180 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.