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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The lady kept telling me that me and my wife needed to sign the eDisclosures for the loan even though she was not on the loan. The penny mac lady put the responsibility on me to call back and forth to support to figure it out myself saying “none of her other clients had this issue”. After multiple calls to support and other numbers it was determined she just didn’t know about the new system. Getting in contact with anyone was slow and difficult. Call backs would take days, or not at all
Lori Gibson
From start to finish the process was seamless. Effective communication and keeping me abreast of my Refi status across the board. All I can say is that the process was wonderful.
We were supposed to close at the end of October originally but our documents must have fallen through the cracks and they had to restart the process all over again. I was originally told I would receive what was in the escrow account since we were putting a new escrow account into our loan and I haven't seen that yet so I'm not sure if that's actually happened or not. I sent a message about it and did not get a response. Otherwise, everybody was very nice.
I am very happy I stayed with my current mortgage holder PennyMac Loan Services. They were very easy to work with aside from one detail regarding the closing of my refinance. Overall I am so pleased to have received a fantastic interest rate and I would highly recommend them to others seeking to refinance their mortgage.
The entire process was seamless. Great job.
Had Barbara been my point of contact from beginning of process to conclusion, it would have ran smoother, the initial reps were not good. Also the closing costs were extremely high
Better communication is needed.
Couldn't ask for a smoother refinance from start to closing!!! Highly recommend
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,217 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.