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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was proceeding ok until the closing, although taking almost 4 months to get to the closing seemed very slow Closing documents stated that we would receive $1900 back. Closing was scheduled for Friday 12–4 at 9:00 a.m. Closing agent never showed After reaching out to Service Link closing was rescheduled for 5:30 that day Once again closing agent did not show Contacted closing agent who stated that she never received the closing documents no space left we lost $900
Kelsey was fantastic! She touched base every week to let me know where the process was. She was a pleasure to speak and work with. Always answered me questions and emails in a timely manner. Thank you Kelsey!
Brent was fantastic from start to finish. He called and checked in quite a bit to let us know everything was progressing. It did take quite a bit longer than I anticipated, but Brent informed me that refinance applications were coming in faster than anyone could process. The only other thing that I missed somehow in communication was that I asked for $10,000 cash out, but I only received $8800 and change. My misunderstanding - no fault of Brent's. :) I am glad that I chose to stay with Pennymac!
Communication from Molly Christmas was good and accurate but other details involving the closing process could have definitely been better. Communication from representative did not call or communicate that they were not going to make the 5pm meeting as requested. At 815pm that night another representative showed up at my door expecting to sign documents. Unacceptable! Molly was very apologetic for others actions.
Communication was not great while the application was being processed but once approved things were smooth and quick. Thank you
I loved the overall rates and process of the loan. Communication could be better and explanation can improve a little better. Overall I enjoyed working with everyone.
Everything went smoothly and on time.
N/A
Better communication, faster service, accurate documentation.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,577 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.