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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great communication
very knowledgeable and enthusiastic
everything was done on time and completed exactly as explained during the first phone calls
An offer was worked out for me far as closing cost but then when it got the loan processor I believe it was I was told something else but Jan worked it out, then it took 3 attempts for me close,twice the attorney said they never did receive my paperwork from the title company and it took for someone from PennyMac to give me the title company # for me to reach out to them myself and get this resolved myself and finally on the 3rd attempt I was able to close.
Information was clearly explained and the process ended well before the expected timeframe.
Tahirah was very helpful thru the process...
I started the application process in January, closed end of March that was kinder than I expected, My wife was added to the deed her information was requested twice after it had been provided, therefore holding up the process I was told there would be no closing costs or fees, they wanted to collect over $300 dollars, had to dispute that. I was told by Mr. Kirk that I would have the option to skip up to 2 payments, that was not true
My loan closed promptly without unnecessary paperwork.
Better communication between departments of retail and loan servicing. I was stressed when my old loan was flagged for almost being late with payment while my new loan was still funding. With the uncertainty of what my actual new payment would be, the cost of closing, the uncertainty of when it would actually close, the change in some of my employment due to Corona virus, I lived the month of march in constant worry about what would happen. It's not all due to Penny Mac. It was a weird month.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,277 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.