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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was explained very clearly and the loan went through exactly what was told to me.
I had support every step of the way.
There was just miscommunication between the loan officer and management. I had an appraisal waiver, but my closing was extended by at least 2 weeks because they kept on scheduling me for appraisals, because my paperwork was not showing the waiver. It was resolved but took longer than I hoped.
I was routinely informed of the process during the process and I'm satisfied with the outcome, however, I had asked if i could check to see if i might be able to qualify for a lower rate given the federal interest rate had been dropped during the process. I was not contacted nor was my question answered.
Communication is fast.
Left several messages for Brent nor his supervisor and did not receive a call back. The representatives answering the telephone were confused to which loan I provided. One representative stated it would close on March 30. Another representative did not know when the wire transfer would be in the ban. This is the first with the several loans with Penny Mac that the service was not great. The only person who knew what they were doing was Joshua, the person who helped me with the application.
The process was very timely.
The communication
The entire process was very easy. I had a few questions, but they were answered very quickly. The whole process was very smooth.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,888 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.