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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Smooth and not complicated
Nathan Hoffman was excellent to deal with and communicated promptly, the department that handles the closing documents was a bit confused, but other than that my experience with Nathan was excellent!
Drew did a great job of communicating with me despite being put in a difficult position. My subordination took way/way longer than it should have...not his fault. On top of that, some of the requirements that P-Mac had for my specific escrow situation were made challenging by folks clearly above Drew's level. He did his best to try to remedy the situation but was constrained by requirements of his management; it was ultimately resolved. Drew kept a calm demeanor even when I sometimes didn't.
The process to refinance was easy and everything was explained completely. We were updated on where we were in the process frequently. Overall Penny MAC has been everything we could hope.
Communication...simple as that.
Piss Poor communication from the time my application left Jane Riley. Jane was wonderful! Nicolas Batton needs a class in Customer Service & Communication. I received 1 phone call from him during the loan process that was pushing 60 days. I would call & ask for him specifically & I was always told he would return my call IF I didn’t want the agent on the phone to assist me. Nicholas Never Once returned my call. I would email him & ask him to call me, he would not call. Much more 500 char limit.
Liked the portal to upload documents, however the portal was not good at updating any kind of timeline or current status.
All the Penny Mac representatives we had the pleasure to work with were very cordial and professional. We feel like the service we received was first rate. Thank You!
Was guided through the process every step with consistency to ensure everything was completed the first through. Customer service was great and courteous through the whole process. Thank you
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,889 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.