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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Went exactly as presented to me.
Every member I worked with was polite and professional.
Communication was poor Mac team wasn’t clear with communication and then the WORST park of the process was when you want to speak with your loan manager to get clarification, you were put in a three way conversation how does that save time for either party.
Refi - no rush on closing, so the process was smooth and stress free. No complications.
Professional and friendly
To preface this, I initially spoke with Mantell Beckham who was AWESOME! He was great in terms of finding me the right product and explaining how the process would go. He said I’d be closing in January which did not occur FYI. Then, the “MyMacTeam” reached out to me—Dennis Mueller was good about calling every week to update me but it seemed like it was perpetually stuck at a point where “we are almost there”. I have no idea who Michael T is whom this survey is for—never heard from him.
Nicole was very knowledgeable, prompt, and cust svc focused. Aaron was also a pleasure to work with.
What an amazingly quick, and easy process!
Electronic communication was convenient and the team reached out by phone for important clarifications.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,663 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.