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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great representatives, very professional, knowledgeable and attentive. Everyone we talked to was very informative and always very helpful. The entire process was seamless perfection.
A very great experience. The process was smooth and quick. There seem to be no confusion over any aspects of this procedure. Very pleased with how everything worked out.
The only person who screw things up for me and was consistently customer focused was my loan officer, Jason Pliska. He was fantastic, going above and beyond even when it wasn't his part of the process. Everyone else pretty much failed. PennyMac decided that I needed flood insurance when I've never needed it before AND my property is clearly not in a flood zone. FEMA maps show that and the appraisal shows that. Closing process delay weeks due to this. There is more but I don't have space.
I have bought and refinanced several homes. The process during this loan was the smoothest and most efficient I have ever experienced! Great job taking care of a Veteran Penny Mac!! Thank you
Great team very professional 🥰😇🙏
Great experience!
Everything went quickly and smoothly.
We are loyal PennyMac customers. This is the third refi we've been through with PennyMac. Always helpful customer service keep us loyal. It's a shame so much junk mail gets thrown away from others attempting to lure us away. Not going to happen. PennyMac rocks!
Sara Olsen was very prompt and stayed in touch regularly. However, requested documents would not load properly to the portal. Then when asked to resend over email, those copies were lost (even though Sara said she received them. Bank statement documents were requested to verify “a reserve of $11,990” without ANY explanation of what the $11,990 referred to, causing confusion on what the requester was looking for. Overall, the document request process was VERY confusing and frustrating.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.