PENNYMAC

Jaqueline C. 

on Birdeye

6 years ago

I liked how the company would call, check in, and reinforce anything that needed to be followed up with. I also like how they were competitive and took action when needed! 

Leonard S. 

on Birdeye

6 years ago

nothing more to say 

Brian P. 

on Birdeye

6 years ago

The only person who screw things up for me and was consistently customer focused was my loan officer, Jason Pliska. He was fantastic, going above and beyond even when it wasn't his part of the process. Everyone else pretty much failed. PennyMac decided that I needed flood insurance when I've never needed it before AND my property is clearly not in a flood zone. FEMA maps show that and the appraisal shows that. Closing process delay weeks due to this. There is more but I don't have space. 

Katieanna M. 

on Birdeye

6 years ago

Communication between departments is lacking. Processors asked for the same paperwork over and over again that was sent to the loan officer. 

William G. 

on Birdeye

6 years ago

No further comment 

Lois L. 

on Birdeye

6 years ago

From our initial inquiry to the closing, the entire Penny Mac team that helped us through the process was excellent. They all deserve five stars. It didn’t matter who we talk to, our answers to our questions were answered, everything was clear so that we could understand it. With COVID-19 and the challenges, your team was proficient and worked like a fine-tuned machine. A most excellent team. 

SKYLAR T. 

on Birdeye

6 years ago

Very easy process and easy to understand with Nick’s help. 

ANTHONY M. 

on Birdeye

6 years ago

Great customer service speaking with each representative in reference to the loan was explained in details and patient with questions and concerns answer all phone calls I was close as promised 

Rebecca B. 

on Birdeye

6 years ago

Every person we connected with was pleasant and knowledgeable. If we had questions, they were answered in a timely manner. The process was smooth and easy!