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Petro Home Services
- Heating & Air Conditioning/HVAC
- Maspeth, NY
About this business
Location details
55-60 58th St, Maspeth, NY, 11378, United States
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Tech doesn’t seems to be have goo experience. They really mess up my equipment
Business response:
Shan -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
I would give this company negative stairs. I been in business for over 45 years. Never have I had such bed experience with any company. I was told that if I cab a price for oil it would be the most I was charged. In fact it became a lock in price never went down even when the price of oil did. The service contracts too expensive and one of my boilers were never service but they took my money. The offer to have it clean and service and at the 12 hour called to rescheduled. I had a low water cut off replaced was told it was no... read more
Cancelled “cool” package
Sears Home Warranty assigned Petro to replace my water heater. A co-payment was paid to Petro. Waited for more than 6 months and nothing has been done. I was told Petro manager Isabelle is the person handling the matter, but she is not responding to my repeated phone calls. I thought Petro was a reputable company and was considering switching my oil service to them. But now I really doubt it.
The tech was very rude and we have faithful customers for over 40 years. Trust me I too did not want a stranger in my home base on the global events. I am sorry that he has to work but leave your nasty attitude in the van. Thank you.
Business response:
Johnnie- We understand that our Service Manager was able to connect with you in resolving your concerns and you have chosen to remain with the Petro Home Services family. We do appreciate your loyalty and are very happy that the situation has been addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
Able to identify the problem.
Business response:
Hildergarda Morano ! Thank you for taking your time to leave us a positive review! We are happy that you are pleased with our service, and we hope to continue to meet your needs! Best Regards, Petro Home Services
I’m on Automatic delivery of home heating oil and ran out!
Business response:
Thomas- We understand that our Customer Service Department was able to connect with you regarding your concerns. We do appreciate your loyalty and are very happy that the situation has been addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services
Was told delivery 2 weeks from signing up then they came the next day so now i already have a bill
Although the original appointment 12 to 4pm didn't go well the 2nd appointment 10pm until 1am did. Apparently the 12 to 4pm wasn't as skilled and did absolutely nothing. Hence the reason to dispatch another. The 10pm person resolved the problem in a professional manner and, I'm up
Business response:
Clarence, Thank you for the review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us as your service provider! Best, Petro Home Services
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 4.3 star rating with 780 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.