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Physicians Immediate Care
- Rockford, IL
About this business
Location details
6595 East State Street, Rockford, IL, 61108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I waited an hour, paid my $20 and then the doctor didn't even bother to come in. The nurse just came back in and said that the doctor said there was nothing they could do for me. Sometimes I don't want to go to work either, but you know what I have to anyway.
I arrive at 750pm and I am the only patient mind you. The immediate care closes at 8pm as I'm writing this it is 830pm in the room waiting and hear the doctor calling other patients and reviewing past patient history how do I know we'll I went to the restroom and seen him looking at an xray of a foot. I would not recommend
Business response:
Amber, I am very sorry that you were not happy with your visit to our clinic. Your comments have been forwarded to our clinic manager for her to review. Thank you, Megan P. Patient Services
I don't know where to begin, this was a out of body experience to say the least! Mixed messages galore! This Doctor walked into the room with her mind made up She told me I had to many symptoms and that I should leave and go to a ER! I was refused a urine test to rule out bladder infection, I was told they don't run blood work there, I was told I didn't have a sinus infection when everything told me I did! Having a temperature of 99.8 and the top of my head ready to come off! Being a 67 year old women and feeling lousy she ... read more
Business response:
I'm sorry to hear that you aren't happy with your visit. I would appreciate the opportunity to discuss your experience with you further. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you. Thank you, Megan, Patient Services
extremely irritated and disappointed. took my 6 year old daughter at 6:00 on a Sunday evening with a 101 temp and a really bad cough and was told I had a $340.00 balance that insurance refused to pay.I said I would check into it and asked if they could still see my daughter and they refused. I will not go back just for the fact that they turned away a sick child. THATS PATHETIC!! ( I took her to a different prompt care center)
I waited 1 full day before I posted this review. I have received services from the various locations in and around Rockford periodically for close to 20 years. After yesterday's visit, I will NEVER go back. I went to be seen for strep/flu like symptoms. When I approached the counter the "clerk" never even made eye contact with me. Asked my name and if I had ever been there before. I provided her my name, again without even looking up mumbled drivers license and insurance card. When I provided her the documents she hand... read more
Business response:
Our Payment Services team is sending you the documentation you requested, Pamela, to help clarify any charges your insurance did not cover from your previous visits. We do prefer credit card payment, even from our insured patients for their portion of the bill, because it's safe, green and cost-effective. We know these kinds of billing issues are very sensitive and apologize if at any time you did not feel our staff was being conscientious of your situation. If you have further questions, please reach out to us at patientser... read more
Physician's Immediate Care is a joke. You wait about 45 minutes to an hour before being called back and assigned an even smaller waiting room. Then another 30 minutes flies by before the doctor comes in and quickly tries to diagnose you without asking questions in regards to symptoms, medications I've tried and have not worked, or what I'm even allergic to (medication wise). Doctor probably spent 45 seconds in the room before trying to tell me she thought the problem was. I told her that I've seen specialists before and have... read more
Business response:
On average, patients are in and out of our clinics in an hour. We're sorry we didn't meet your expectations, especially about attentive care which is a top priority at Physicians. If you'd like to speak with someone privately about your visit, please reach out to us at patientservices@visitphysicians.com or send us a private message on Yelp so we can protect your identity. Thanks, Michael.
Ugh, where to begin. I've been to Physicians Immediate Care once before and was okay with the service I received. Not good, not bad. The service during this most recent visit (9/12) was just atrocious. I will never be back and would encourage everyone to save your money and go elsewhere. I went in because I was having watering and mild pain in one of my eyes. My eye doctor couldn't see me for a couple days, and I needed some relief. Though I didn't have any pink eye symptoms, I do work with kids. I thought better saf... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.1 star rating with 800 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.