Physicians Immediate Care

Misty C. 

on BBB

2 weeks ago

The staff at the office was nice. The billing is awful. Had an appointment in June paid my copay and in August got an email they were charging me another $325 the next day. I called immediately and found they did not bill my insurance even though I gave the information at the visit even a copy of the card. I was advised on the call they would submit to insurance and not take the money. Well they took the money and still have not submitted to insurance after multiple calls from me and my insurance asking for the claim to be s... read more

Anne B 

on BBB

3 weeks ago

Billing has been a nightmare. I paid in full in June, when I visited the clinic. I got a bill in September saying I hadn't paid; autopay (which I did not sign up for!) withdrew $241 that same month; I got another bill in October acknowledging my June payment but saying I still owed money. After many long calls with their call center I finally got an email on 11/4 acknowledging that they owe ME money now.......and then started getting calls from a collections agency on 12/30. This is still not resolved. Go elsewhere for your ... read more

Monica W 

on BBB

3 weeks ago

I made an appointment and they told me that I had to wait two hours because their waiting room was packed last time. I checked when you make an appointment you become aI made an appointment and they told me that I had to wait two hours because their waiting room was packed last time. I checked when you make an appointment you become a priority but the lady with the red head and glasses said otherwise this isnt the first time me as a black woman every time I go there they look at me a certain way make me feel uncomfortable. T... read more

Christina B 

on BBB

a month ago

Real rating is less than 1 star! I received an invoice for services rendered to my grandson after his insurance paid its contracted amount. The invoice was for the balance that the insurance did not pay. I have no copay - insurance is ********. I spoke with a billing representative who advised me that I was responsible for the balance. Under the Federal No Surprises Act, they are NOT allowed to do this. When trying to speak with a supervisor, the "supervisor" is always on the other line and will have to call me back - which ... read more

Debra L 

on BBB

a month ago

**** is not resolved I paid my bill 170 at time of visit they sent bill to quest for 225 which I do not owe and they will not take care of it 

Tina A 

on BBB

a month ago

I made an appointment because I havent been feeling well for days. It was only getting worse. I go online and set up the appointment! Easy! I brought my license and insurance card. I show up for my appointment and she said I have a $25 copay. I apologized for not thinking about bringing my purse but I didnt feel well and wasnt thinking. I asked them to just send me a bill. She said they cant. I said, so you wont see me. She said no. So, I was refused service because I didnt have $25 copay. The Well Now policy of refusing sic... read more

Shatavia M 

on BBB

a month ago

I am submitting this formal complaint regarding the unacceptable treatment I received during a recent visit to your facility for an arm X-ray.The X-ray technician *** assisted me displayed unprofessional, dismissive, and outright rude behavior. She made no attempt to help me, provided no guidance, and demonstrated a clear lack of interest in performing her duties. Her attitude and conduct were far below the standards expected in any healthcare setting.I have experience as a Human Resource Manager and a thorough understanding... read more

Jamie J 

on BBB

a month ago

Let me start off by saying that we were pleased with the visit at your clinic in ************. But... 1. We were not informed when registering that our insurance was not accepted. 2. Your business DOES NOT send out invoices/bills for balance due. Who does that???3. Almost a year after my daughter was seen, she is receiving calls from a collection company for an unpaid bill that WE had NO knowledge of. She was seen Dec of 2024. You really should rethink your procedures. I can guarantee I WILL NOT use your services ever again. 

Deborah M 

on BBB

a month ago

Was charged for wrong service. Supposed to be a code error. After calling numerous times, being hung up on, asking to speak to a supervisor and waiting on hold for over a hour, was told that my refund was being processed. To call back in two weeks to request the refund. I have called back to request the refund. Was told it is still processing. After 5 weeks I have been told again that it is still processing. I am on hold again waiting for a supervisor so far 26 minutes. If you have a choice do not go to this Physician immedi... read more