Platinum Home Mortgage (NMLS 13589) - Fresno, CA

Isabel G. 

on Birdeye

3 years ago

Awesome customer service, pleasantly grateful for.their expertise! Explained in detail all expectations of buying a home. Gene O’Brien Was Beyond our expectations!!!!! 

Natalie N. 

on Birdeye

3 years ago

I was very nervous to begin the home buying process, but Beatrice was absolutely amazing! Her guidance and support made this entire process effortless. Beatrice is very knowledgeable, diligent, and especially kind. She was quick to get back me when I had questions and patiently explained things to me when I needed clarification. Thanks to her, I felt confident about my decisions every step of the way. 

Jacqueline R. 

on Birdeye

3 years ago

I had the chance of working with Beatrice! I'm a first time home buyer so it was great to have my first time experiencing this with the help of Beatrice. She was a lot of help and was always available for all the questions that I had. 

Emily B. 

on Birdeye

3 years ago

I am so thankful that we found Beatrice! We are blown away by the superior customer service she has provided from day one. In the intense market we are in, we expected delays in closing on our new home. Thanks to Beatrice’s excellent work and persistence, she had us ready to close EARLY! She kept us informed every single step of the way and offered support 24/7 and made us feel like we were her only clients. Five stars is not enough for Beatrice - she has exceeded every single expectation during our home buying process! 

Jose M. N. 

on Birdeye

3 years ago

Emails were short and detailed with what was needed, and staff replied quickly. Everyone was professional, and answered all questions. 

Heidi R. 

on Birdeye

3 years ago

Beatrice was always helpful and open to my feedback. Beatrice worked non-stop with me in order to get my home; she was relentless and followed thru with her promise of getting me the house I wanted. She always stayed positive and motivated me to keep going even when my closing got delayed due to COVID-19; she kindly reminded me how hard we had worked to get to where we were every step of the way. Beatrice and I were able to have a great connection/communication and even though she was always very professional, we never had a... read more

Nicola Claire L. 

on Birdeye

3 years ago

Words cannot express how very grateful I am to Beatrice Hernandez for making what seemed impossible, possible. Beatrice is a dedicated professional who is passionate about helping others. She was encouraging and supportive throughout the entire loan process. I had so many questions, but not one went unanswered and her responses were almost always immediate, early morning through late evening. Beatrice's determination to secure my loan in a timely manner meant that she had to communicate extensively with the builders, and add... read more

Nicola Claire L. 

on Birdeye

3 years ago

The service I received was top-notch 

Edgar P. 

on Birdeye

3 years ago

Great experience overall. As a first time buyer, Beatrice made sure she explained every little detail as thoroughly as she could so everything was clear. Overall process went really smooth and she was very helpful, definitely would recommend to anyone looking to purchase a home.