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PM Pediatric Urgent Care
- Urgent Care
- Mt Prospect, IL
About this business
Location details
200 W Rand Rd, Mt Prospect, IL, 60056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to Midnight | |
| Tue | 8:00 a.m. to Midnight | |
| Wed | 8:00 a.m. to Midnight | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 8:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
The scheduling process was quick, easy, and convenient. My son received the care he needed in a timely manner. 5 stars all around for all staff members too!
Business response:
Hi, Mia. We are thrilled to learn that you had a positive experience with us!
Good afternoon,Good afternoon, I am writing to formally report a very unacceptable experience I had today at the Mount Prospect location, and I would like to hear your response before I consider seeking legal advice. I had scheduled an appointment for my sick child, Mark Tsuchiya, at 1:00 PM. I arrived three minutes early and proceeded with the online check-in. At that point, Marissa at the front desk told me I was required to pay $40 in order to be seen. I explained to her that my insurance had instructed me not to make a... read more
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Waiting almost 4 hours And when the nurse call us inside we still have to wait because the nurse said the doctor has 3 patients a head of us so she said Glenview clinic doctor can talk to you on FaceTime and he can prescribe you she said so we have no choices this is so terrible 😞
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Front desk is horrible, aggressive, unresponsive, disrespectful. Screaming at a patient is unacceptable behavior.
Business response:
Hello Mariia, Thank you for sharing your feedback with us. We are disappointed to see that you were dissatisfied with the service you received. Expedient and excellent service for all our patients are a priority at PM Pediatric Care. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We hope your child feels better soon.
I know when it gets busy, it can get really crazy especially when there's a lot of kids who are sick and are impatient , but I feel like that could've been handled differently. I know the wait time was two hours, but I don't feel like they checked her fully, they didn't ask me to undress her, when she walked in everything was felt rushed. She checked her ears and listened too her heart and asked a couple questions and that was it. She was very nice but could've been better .
Business response:
Hi Kenia, We are grateful to hear from you and are disappointed to hear that you experienced miscommunication during your visit. At PM Pediatric Care, we strive to provide clear communication with all our patients. We have shared your review with our management team in hopes of making necessary improvements. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. Thank you for reaching out.
The PA was nice, but the nurse or tech who did our vitals was really rude and made me feel uncomfortable.
Business response:
Hello Kimberly, Thank you for sharing your feedback with us. We are disappointed to see that you were dissatisfied with the service you received. Expedient and excellent service for all our patients are a priority at PM Pediatric Care. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We hope your child feels better soon.
The nurses mocked and made fun of my 4 year old in front of me. I will report the incident to the department of professional regulation.
Business response:
Hello Sara, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we believe in kindness and respect for all of our patients and families. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We wish you and your family well.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.5 star rating with 702 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close tomorrow at 12:00 a.m.