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PM Pediatric Urgent Care
- Urgent Care
- Mt Prospect, IL
About this business
Location details
200 W Rand Rd, Mt Prospect, IL, 60056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to Midnight | |
| Tue | 8:00 a.m. to Midnight | |
| Wed | 8:00 a.m. to Midnight | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 8:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
high level of service, very pleasant employees, thank you
Business response:
Hi, Stepan. We appreciate the kind words and are glad we could provide you with a positive experience!
Like always very profesjonalne. The doctor explaind everything clearly . Thank you
Business response:
Hi, Sabina. Your feedback is highly appreciated. Thank you for the review!
The scheduling process was quick, easy, and convenient. My son received the care he needed in a timely manner. 5 stars all around for all staff members too!
Business response:
Hi, Mia. We are thrilled to learn that you had a positive experience with us!
Excessively long wait time, despite scheduled appointment. Very hot, uncomfortable exam room. They initially had nurse discuss xray results and findings with us, we had to insist on seeing a doctor. . Doctor did not take her time explaining things at all—was in a hurry and not friendly.
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
We went in with a severe cough with our 3 year old and she’s giving us nothing but a whooping cough test to protect the community, that’s what she’s told us . We went to our pediatrician and she’s diagnosed our child with bronchitis from an RSV put him on antibiotics and he’s barely been able to recover slowly. Very disappointed with the service we got at pm pediatric drove 40 Min to get nothing but a test. I don’t recommend this place! Looks like all the good reviews are for Dr Lulu , we didn’t see her unfortunately for us... read more
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
The nurse and front desk are amazing. But once we got seen by the doctor I could not believe the rush she was in. I’ve never experienced that ever in a doctor. That was the worst visit I’ve experienced. It would different if it was not for my 2 year and my 5 month old. Truly the worst experience doctor wise. Very disappointed
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
Good afternoon,Good afternoon, I am writing to formally report a very unacceptable experience I had today at the Mount Prospect location, and I would like to hear your response before I consider seeking legal advice. I had scheduled an appointment for my sick child, Mark Tsuchiya, at 1:00 PM. I arrived three minutes early and proceeded with the online check-in. At that point, Marissa at the front desk told me I was required to pay $40 in order to be seen. I explained to her that my insurance had instructed me not to make a... read more
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Waiting almost 4 hours And when the nurse call us inside we still have to wait because the nurse said the doctor has 3 patients a head of us so she said Glenview clinic doctor can talk to you on FaceTime and he can prescribe you she said so we have no choices this is so terrible 😞
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Front desk is horrible, aggressive, unresponsive, disrespectful. Screaming at a patient is unacceptable behavior.
Business response:
Hello Mariia, Thank you for sharing your feedback with us. We are disappointed to see that you were dissatisfied with the service you received. Expedient and excellent service for all our patients are a priority at PM Pediatric Care. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We hope your child feels better soon.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.5 star rating with 788 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close tomorrow at 12:00 a.m.