This profile has been claimed by the business owner or representative.
PM Pediatric Urgent Care
- Urgent Care
- Los Angeles, CA
About this business
Location details
8731 W Pico Blvd, Los Angeles, CA, 90035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
Brought my son in last night who was suffering from the flu symptoms and potentially strep throat They tested for strep throat. He came out negative and then the doctor refused to prescribe flu medication such as. Antiviral drugs for the flu. In fact, the doctor spent about two minutes with us was pretty rude and told us that she wasn’t going to prescribe any antibiotics or anti-viral drugs because she didn’t want my kid to get used to having antibiotics. Never going back there again !! the sad part is the first doctor we... read more
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
staff is horrible and rude They do not communicate properly. Also do not honor their mistake.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
The girl at your front desk was very rude. I had an appointment and the walk ins were called in before us. It was very disappointing.
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Usually we have a positive experience but this time the doctor was rushed, cold and condescending. She spent no more than 30 seconds with us and it wasn't a busy night...she was quite rude. I guess everyone can have an off night but still.
Very cold or disconnected to customer staff and specially front desk. This was an ergent care but nothing about it was ergent, you have my kids on your files, all information, insurance, contact, all But we have to go thru a lengthy hard proccess of starting all over and when you get to insurance, it's a hell, it dies not take the info..and repeat, repeat... So your front desk always says Just say no insurance and pay cash and sign to go forward, don't worry.. You do not know what you are signing, because it only gives you... read more
Business response:
Dear Eaton, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we are committed to providing top-notch care and we believe in kindness and respect for all of our patients and families. We welcome the opportunity to speak with you personally about your experience and hope to regain your confidence. Please feel free to message us with the details of your visit at info@pmpediatrics.com, and a member of our Patient Experience team will c... read more
Terrible customer service and front desk staff. We checked in, wrote down our son’s condition and symptoms and before even taking our sons vitals the secretary started calling out our son’s condition in front of the whole waiting room. Not following HIPAA, no decency, unqualified to even give a recommendation. She was trying to turn us away and tell us to go to a hospital without even having the doctor take vitals to check my son’s initial symptoms. We were so upset by this terrible service that we actually did take our son ... read more
I was glad to see the place was empty when we arrived. They took us in right away, and the nurse check my son’s vitals. Then, we waited for quite some time to see the doctor. When he arrived, he looked at my son’s foot from a distance and schedule the xray. We waited another 30min to have an xray done. The guys who supervised the xray is not very nice. He has no manners when it comes to children or how to handle a parent in distress. He also as very dismissed to the nurse who was taking the xray. I feel sorry she has t... read more
Business response:
Dear Caroline, Your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. It is important to us to offer outstanding customer service to all PM Pediatric Care patients. Our management team would welcome an opportunity to speak with you to learn more about your experience. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We wish you and your fa... read more
My child was helped even after 2 hours
Business response:
Hi Levy, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.4 star rating with 459 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 10:00 a.m.