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PM Pediatric Urgent Care
- Urgent Care
- Parkville, MD
About this business
Location details
9613 Harford Rd, Parkville, MD, 21234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to Midnight | |
| Tue | 12:00 p.m. to Midnight | |
| Wed | 12:00 p.m. to Midnight | |
| Thu | 12:00 p.m. to Midnight | |
| Fri | 12:00 p.m. to Midnight | |
| Sat | 10:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to Midnight |
Was in an out and everyone was sweet
Business response:
Hi, Jimmy. We appreciate the kind words and are glad we could provide you with a positive experience!
Not helpful, felt like a waste of money to talk for 5 seconds
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
I felt like our visit today was very rushed, I couldn’t remember all the questions I wanted to ask because I felt like they wouldn’t have been properly answered. Won’t be returning.
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
What does this mean "Business response: Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal". I am actually going to send/fax report to you so you can show to that lady doctor of yours. I wish she goes through the same, and then understands what her carelessness means. And no i will not take this review off. I am goibg file a complain to ombudsman about this too.
I went to herndon facility today, and i specifically asked super SMART (pun intended) doctor to check for pneumonia. Appt was at 4.00 (for you to look who came in). Doctor was not ready to do test, and she said she knows better what to do. Now, i m sitting in ER loudoun (childrens) and has pneumonia. That doctor of yours ego got so hurt when i asked her to do tests. She said it she diagnoses properly and does not see a need to do any tests. Get that doctor a life and out of your facility. It is as if she was going to pay for... read more
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
I think it’s insane not to have rapid flu and Covid tests available. I don’t like going to the dr for my very sick child and leaving with no answers. I also waited in the hot room with a 2 year old for over and hour even though I had an appointment. Lastly, shouldn’t the MA swab while you’re waiting for the doctor to speed up the process!?
Business response:
Hello Renee, Thank you for sharing your feedback with us. We are sorry to hear about the miscommunication that you experienced. At PM Pediatric Care, we are committed to outstanding customer service for all our patients. Your comments will be shared with our management team, so that appropriate improvements can be made. For your awareness, our PM Pediatric Urgent Care office is available to provide care for illness or injury to our pediatric patients Monday through Saturday from office HOO and on Sunday from office HOO. We... read more
Please beware if you have secondary insurance. As a standard, they get your credit card information when you check in and they charged my card and did not use my secondary insurance that I had on file. I called them and they said the Annapolis office will not file a claim with your secondary insurance, and they will charge your card and you have to call them to actually file a claim with the secondary insurance and then once that goes through then you need to call them back to get reimbursed for the charges that were on the ... read more
Business response:
We appreciate your feedback, Misty. If you would like to discuss your experience further, don't hesitate to reach out to us at info@pmpediatrics.com. We would love the opportunity to resolve any issues.
Didn’t attend to him… Kept us waiting for over 2 hours
Business response:
We apologize for the long wait time you experienced at our urgent care center. We strive to provide prompt and quality care to all our patients and will address this issue with our staff to ensure it does not happen again. Thank you for bringing this to our attention.
We went to have our child seen because he was sent home from school with a fever. His symptoms included fever, congestion, cough, and sore throat. The doctor only tested him for strep and advised he just has a virus. After an entire night of being miserable, we took him to another urgent care where they tested him for everything (which should have been done initially). He came back positive for Flu B and was given Tamiflu to speed the process along. It costed $80 to determine that he had the flu since we had to take him agai... read more
Business response:
We apologize for the inconvenience Mallarie. We strive to provide thorough and accurate care for our patients. Your feedback is important to us and we will use it to improve our services. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.5 star rating with 696 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 12:00 p.m.