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PM Pediatric Urgent Care
- Urgent Care
- Forest Hills, NY
About this business
Location details
70-20 Austin St, Forest Hills, NY, 11375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
I took my son in for coughing, congestion, wheezing, V+ about a week ago. Also mentioned it was hard for him to sleep at night, and that he doesn’t want to eat anything. He hasn’t improved since I was there, he was diagnosed with an ear infection..okay fine. I was in shock because he showed 0 signs. The doctor was in the room for about 2-3 minutes rushing out after I waited 2 hours. And I get she was alone I work in the vet field and know how crazy things can get but after waiting 2 hours to be seen you diagnosed my son with... read more
Business response:
Hi Allison, We are grateful to hear from you and are disappointed to hear that you experienced miscommunication during your visit. At PM Pediatric Care, we strive to provide clear communication with all our patients. We have shared your review with our management team in hopes of making necessary improvements. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. Thank you for reaching out.
My experience was lousy. I waited 2 hours just to see a Doctor and then she didn't even want to take an X-ray. I had to ask Her to take an x-ray. The doc. seemed very overwhelmed and very tired and annoyed by the end of the night.
Business response:
Your feedback is important to us. We are disappointed to hear about your experience at PM Pediatric Urgent Care. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com.
Amazing MA amazing Doctor but the front desk check in staff wasnt as helpful. Forced to pay $50 when I informed her I met my deductible and out-of-pocket max with my insurance. Hate having to deal with the hassle of waiting for the billing department to then try and get a refund issued. Why not have a bill later option when we have to sign a financial responsibility form to be seen anyway. It just puts unnecessary burden on a person who is obviously dealing with a pediatric medical issue. Would be a 5 out of 5 if they had a ... read more
Brought my kid for fever. The doctor didnt look at my kids throat only up until we mentioned it. The doctor saw exudates and inspite of me telling that my daughter took Augmentin recently, the doctor prescribed amoxicillin again. Other staff are nice .. appointment system is good. But try to find a doctor that cares.
Mi hija tenía infección del Oído, la Doctora no le dio Medicamento y llevaba 4 días con Fiebre . PESIMA ATENCIÓN Y PESIMA ATENCIÓN MEDICA.
Business response:
Hola Escolástica. Lamentamos saber que no cumplimos con sus expectativas. Tenemos expectativas muy altas en PM Pediatric Urgent Care y nos encantaría tener la oportunidad de mejorar. Por favor contáctenos en info@pmpediatrics.com con sus comentarios.
Las doctoras muy buenas execelente atención, pero las recepcionistas no tienen paciencia ni en persona ni por telefono además que son racistas porque no hablo bien el inglés y creo q ellas son la cara del lugar
Business response:
Le pedimos disculpas por la experiencia que tuvo con nuestros recepcionistas. Tomamos en serio sus comentarios y abordaremos este problema con nuestro personal. Si desea discutir más, no dude en contactarnos en info@pmpediatrics.com
Unfortunately I don't have a positive experience. 3 days ago I took my three-year-old child to the doctor. the child had an ear infection for several days and a high fever (103.4F) which I could not get rid of with medication (motrin+advil) and he was also taking antibiotics prescribed by his doctor 5 days earlier. we went to pediatric care in forrest hills because his doctor in astoria was out that day. he was examined at pediatric care by a doctor who said that the ear infection is ok now, almost gone, and there is no long... read more
Business response:
Hello Irena, Your feedback is important to us. We are concerned to hear about the discomfort you experienced in our office. Excellent service and top-notch care for all our patients are a priority at PM Pediatric Care. Our management team would welcome an opportunity to speak with you to learn more about your experience. Please feel free to message us with the details of your visit to info@pmpediatrics.com, and a member of our patient experience team will contact you. Thank you for your feedback.
Unfortunately I don't have a positive experience. two days ago I took my three-year-old child to the doctor. the child had an ear infection for several days and a high fever (103.4F) which I could not get rid of with medication (motrin+advil) and he was also taking antibiotics prescribed by his doctor 5 days earlier. we went to pediatric care in forrest hills because his doctor in astoria was out that day. he was examined at pediatric care by a doctor who said that the ear infection is ok now, almost gone, and there is no lo... read more
Business response:
Hello Irena, Thank you for sharing your feedback with us. We are disappointed to see that you were dissatisfied with the service you received. Expedient and excellent service for all our patients are a priority at PM Pediatric Care. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We hope your child feels better soon.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 3.8 star rating with 743 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 10:00 a.m.