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PM Pediatric Urgent Care

4.2

Urgent Care
Germantown, MD

About this business

Healthcare Pediatricians Urgent Care

Location details

19820 Century Blvd, The Shops at Town Center, Germantown, MD, 20874, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 9:00 p.m.
Tue	9:00 a.m. to 9:00 p.m.
Wed	9:00 a.m. to 9:00 p.m.
Thu	9:00 a.m. to 9:00 p.m.
Fri	9:00 a.m. to 9:00 p.m.
Sat	9:00 a.m. to 9:00 p.m.
Sun	9:00 a.m. to 9:00 p.m.

4.2541 reviews

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Taryn D.

on Birdeye

10 months ago

Extremely dismissive doctor and nurse. Temporal temperature for an infant is inappropriate. Temporal reading was 99 at visit. When I went home 15 min later, a rectal temp was 104.4 My baby is sick and needed better care. We will not return and will not recommend to our friends.

Business response:

Dear Taryn, Your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. It is important to us to offer outstanding customer service to all PM Pediatric Care patients. Our management team would welcome an opportunity to speak with you to learn more about your experience. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We wish you and your famil... read more

Alicia D.

on Birdeye

a year ago

Extremely long wait, just for a 5 minute visit from the nurse practitioner. Receptionist was nice, that’s it. Did not seem like the nurse or nurse practitioner listened and actually cared about what was going on.

Business response:

Thank you for providing your feedback and letting us know about this issue, Alicia. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.

Kamron P.

on Birdeye

a year ago

We always hesitate to go to PM pediatrics. Our experiences were never good, but sometimes we have no choice. Took my 1 year old last time. He was eating dinner and started to cry all of a sudden like something was bothering him. Stopped eating after that. Before this he was perfectly fine. We were worried something migh have been stuck in his throat. We took him to PM pediatrics in Germantown. Doctor/care giver was the worst. She did not ask or listen to our concerns. Was obviously irritated with our baby crying. She only c... read more

Neha R.

on Birdeye

a year ago

We made an appointment for 1 o'clock and didn't get seen until 2:40. It's frustrating to go through the process and still keep waiting. I would have rather gone to the ER so my baby would have been seen faster. Then, when the doctor came in. She did a glance and felt like the appointment was rushed, which for waiting for almost and hour and 40 pst my appointment time. I would not recommend to others.

Ashley D.

on Birdeye

a year ago

Arrived well before other patients and had to wait for hours. All of the folks who arrived an hour or more after me were seen. How is this urgent care of an appt is needed to be seen regardless of the severity of your childs symptoms?

Business response:

We apologize for the long wait you experienced at our urgent care center. We strive to provide timely care to all patients and will address this issue with our staff to ensure it does not happen again. Thank you for bringing this to our attention.

Eduardo L.

on Birdeye

a year ago

Bad attitude and bad attention.

Business response:

Thank you for providing your feedback and letting us know about this issue, Eduardo. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com.