PM Pediatric Urgent Care

4.2

Urgent Care
Germantown, MD

About this business

Healthcare Pediatricians Urgent Care

Location details

19820 Century Blvd, The Shops at Town Center, Germantown, MD, 20874, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 10:00 p.m.
Tue	10:00 a.m. to 10:00 p.m.
Wed	10:00 a.m. to 10:00 p.m.
Thu	10:00 a.m. to 10:00 p.m.
Fri	10:00 a.m. to 10:00 p.m.
Sat	9:00 a.m. to 9:00 p.m.
Sun	9:00 a.m. to 9:00 p.m.

4.2699 reviews

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Raina M.

5 months ago

Poor experience last two times. Depends on the staff working. I have meet some great doctors and nurses here but there are a few that refused to properly care for my children. I brought my son twice for asthma. Just needing steroids and treatment and was told no. Ended up in the ER anyway. To find out he had flu B and was then in desperate need of a treatment. Another child had covid symptoms was told since they treat covid, flu, and common cold the same he would just get a quick rapid test and sent home to sleep it off. Rap... read more

Business response:

Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.

Xiu W.

8 months ago

My son had fever , congestion and sore throat. Your doctor just checked his eyes , ears , nose n throat. And said he just catching a cold . That was 12/4/2025 8:30 PM . Following next day early morning, my son’s pediatrician called n ask him goes to office 。He got Flu A . I only can said that doctor does take her responsibility. Why not even test him ?

Business response:

Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.

Bella M.

a year ago

The triage nurse and the doctor were fantastic however I had a very, very unpleasant experience at the reception. I was struggling to register and the lady only explained once and even when she could tell that I had not registered, she went ahead and served other patienta who had come after me. When I gave her feedback she was rude and extremely unprofessional.

Business response:

Linda C.

a year ago

Brought my baby in for low oxygen levels (87%–93%) documented across three different pulse oximeters at home, both while awake and asleep. Of course, once we got to the urgent care, his oxygen level had improved—but even while resting, it still dropped to 95%. Benjamin Newman-Paul, PA-C was extremely dismissive simply because my baby looked fine. But he’s currently fighting a respiratory infection, and as a parent (and a nurse), I know how quickly infants can decompensate. When I expressed concern, he told me not to “focus ... read more

Melvin A.

a year ago

No good no recomendatioms

Business response:

Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.

Patrick P.

a year ago

Wait time excessive. Communication poor. Was there for three hours with cold symptoms and appointment and chest X-ray not done until decides to leave after three hours. Doctor had to do X-ray and see patients. Inefficient and poor communication . Staff was nice but will not be back or recommend.

Business response:

Tammy C.

a year ago

I had a horrible experience here. My mom had arrived at 320 to get for us, told us there would be 60-90 minute wait so i got there at 415 and got our daughter's vitals checked. We waited for another 35 minutes to be seen by Dr Eliot, who is great. An ear flush was ordered so Dr could check that there for an ear infection. After another 25 minutes our nurse Gixy comes back to perform ear flush which daughter hated and said that it hurt and i spent almost 10 minutes trying to console her. The flush was done with no care... read more

Business response:

Hi Tammy, We are grateful to hear from you and are disappointed to hear that you experienced miscommunication during your visit. At PM Pediatric Care, we strive to provide clear communication with all our patients. We have shared your review with our management team in hopes of making necessary improvements. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. Thank you for reaching out.

Taryn D.

a year ago

Extremely dismissive doctor and nurse. Temporal temperature for an infant is inappropriate. Temporal reading was 99 at visit. When I went home 15 min later, a rectal temp was 104.4 My baby is sick and needed better care. We will not return and will not recommend to our friends.

Business response:

Dear Taryn, Your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. It is important to us to offer outstanding customer service to all PM Pediatric Care patients. Our management team would welcome an opportunity to speak with you to learn more about your experience. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We wish you and your famil... read more

Alicia D.

2 years ago

Extremely long wait, just for a 5 minute visit from the nurse practitioner. Receptionist was nice, that’s it. Did not seem like the nurse or nurse practitioner listened and actually cared about what was going on.

Business response:

Thank you for providing your feedback and letting us know about this issue, Alicia. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.