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Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Pocketpills was founded by a team of pharmacists and engineers who realized that pharmacies had not changed at all in the last 100 years. We saw there was a real need for an easier, more personal pharmacy experience—an experience that puts you first.
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very helpful and professional. Organized my prescription and delivery was timely.
Business response:
Thank you so much for your kind words, Candida. We really appreciate you taking the time out to share your experience with us. We are delighted to help you with your pharmacy needs.
Fast in shipping. Good communication on phone and by SMS
Business response:
Thank you for sharing your experience with Pocketpills pharmacy, Asma. We're glad to know to you had a great experience communicating with our pharmacy team. We love being able to elevate your pharmacy experience with excellent customer service and speedy home delivery. Thank you for your trust and we look forward to continuing to serve you.
App set-up was easy for me to add my info and my husbands. I can manage my families prescriptions all in one App and the transfer from my pharmacy to the App was as fast as my entering in their address. The support of prescription refills and follow ups is the same (better) than dealing with the pharmacy, except it’s delivered to my home! I highly recommend this process!
Business response:
Thank you for taking the time to share your experience with Pocketpills Pharmacy, Cherie. We love being able to take the hassle out of refilling your and your family's medications. We're so glad our app could help bring this convenience to your pharmacy needs. Thank you for trusting us and we look forward to continuing to elevate your pharmacy experience.
Very easy navigation through the whole process. Staff was courteous and helpfull.
Business response:
Thank you for taking the time to share this feedback, Mohammad. We are glad to know you found the process intuitive. We're delighted to serve your pharmacy needs.
My experience was overall really easy to get set up and have my medications delivered. The loss of one star is down to how much excess packaging my medications were sent in, it is a little disappointing to see so much non-recyclable packaging.
Business response:
We value your feedback, Natasha. The insights you provided are certainly meaningful and will help us further improve our services. Environmentally friendly packaging is among our top priorities. We are reviewing our cold packaging process in an effort to reduce the amount of package while still maintaining the correct temperature to preserve the medication and ensure your health and safety. We appreciate your trust and look forward to serving you better.
This was the best experience I have had with an online company, everyone was friendly, it was a straightforward process to get exactly what I needed in a short amount of time. I will continue to use pocket pills.
Business response:
Thank you for sharing your experience with Pocketpills pharmacy, Caitlyn. We're glad to know to you had a great experience communicating with our pharmacy team. We love being able to elevate your pharmacy experience with excellent customer service. Thank you for your trust and we look forward to continuing to serve you.
Easy to set up, with help from you!, good communication on deliveries.
Business response:
Thank you for leaving us a rating, George. We'd love to hear how we could earn 5 stars from you. If there's something that we can do to improve your experience, please feel free to give us a call at 1 (855) 950-7225 or email us at care@pocketpills.com.
I really appreciate the Dr, his advice and the staff but I often feel like the pharmacist needs a consult via phone call for whatever reason every time. This has become rather an annoyance. They have my Health provider and I’ve discussed everything with the physician so I’m not to sure why they are getting involved other than to create another bill. When I do talk to the pharmacist they cannot commit to a time period so what is the point of the call….basically it is filled when it’s filled. So I’d rather not hear from th... read more
Business response:
Thank you for your feedback, Mel. We're glad you had a positive experience with our partner medical practitioner. We've made note of your preference to minimize the frequency of communication. Should you have questions about your medications after receiving them, our pharmacists are available at your convenience via SMS or Call. We appreciate your trust and look forward to continuing to serve you.
Excellent communication and service
Business response:
Thank you for sharing your experience with Pocketpills pharmacy, Rich. We're glad to know to you had a great experience communicating with our pharmacy team. We love being able to elevate your pharmacy experience with excellent customer service. Thank you for your trust and we look forward to continuing to serve you.
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.9 star rating with 4,548 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is closed now. It will open tomorrow at 7:00 a.m.