This profile has been claimed by the business owner or representative.
Pointe at River City
- Apartments
- Richmond, VA
About this business
Newly Renovated 2 Bedroom Homes IN RICHMOND, VIRGINIA Choose from our charming selection of floor plan finishes and find your perfect landing place in Richmond at Pointe at River City. Our pet-friendly community provides a comfortable retreat with plenty of upgrades plus friendly neighborhood vibes at an affordable price. Here you can get a good workout in, relax in one of two resort-style pools, or spend the day bonding with your pup at the on-site dog park.
Location details
11 N Laburnum Ave, Richmond, VA, 23223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 2:00 p.m. |
Very nice place
Business response:
Hi, Kenneth. Thanks for taking the time to share your positive experience. We truly appreciate it!
I apply for apartment there and when I made a visit I asked the guy would my apartment be just like the model apartment the guy told me yes but when I moved to my unit it was not the same apartment but the manager Ms .Sandy she took her time and talked with me and the other lady was helpful too Thank y'all so much
Business response:
Hi Albert, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (804) 222-1294 and we'd be happy to help you out. Thank you, Pointe at River City
One request wasn’t granted because the technician could not visibly see wear to find the sliding doors to put them back on tract. It was not their fault. As for the painting, I guess an appointment. For that will be make. I hope so. I looks pretty bad in one of my bedrooms and other areas throughout the apartment..
Business response:
Hi Jessica, Thank you for taking the time to leave us a review. It is disappointing for us to hear that this has been your experience. We would like the opportunity to resolve any issues you were having as soon as possible and discuss any concerns you have. We never want our residents to experience such issues. Please give us a call at (804) 222-1294 to schedule a time to discuss the situation in more detail with a member of our management team. Thank you kindly - The Team at Pointe at River City
The maintenance team was very courteous and professional. Een the person that took the calls was very plesent and helpful.
Business response:
Hi, Peter. We appreciate you taking the time to leave a review! Your experience and satisfaction is our top priority, and we are thrilled to know our staff was able to provider that for you. Thank you again for the kind words!
Doing just fine
Business response:
Hi, Virginia. We are thrilled that your experience was great, your experience is very important to us. We are pleased to know that you are benefiting from that priority and appreciate your support of our community. If you need anything in the future, please reach out to us. Thank you!
Finally someone kept their word. My sink, heat and tub was fixed.
Business response:
Hi, Sabrina. Thanks for taking the time to share your positive experience. We truly appreciate it!
The experience was excellent thank you so much VJones
Business response:
Hi, Vanessa. We are thrilled to learn that you had a positive experience with us!
Good every problems I had been handled in a timely manner
Business response:
Hi, Ronda. Thank you so much for leaving us a stellar review!
Getting in touch with emergency maintenance service was easy and quick. They moved with urgency to resolve my no heat issue within my apartment. They were great with communicating and following up with me the next day to make sure everything worked well. I personally would like to thank Kendell for his maintenance services with fixing my HVAC unit.
Business response:
Hi, Andrae. Your feedback is highly appreciated. Thank you for the review!
Frequently asked questions about Pointe at River City
How is Pointe at River City rated?
Pointe at River City has a 4.8 star rating with 320 reviews.
When is Pointe at River City open?
Pointe at River City is closed now. It will open at 10:00 a.m.