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Pointe at River City
- Apartments
- Richmond, VA
About this business
Newly Renovated 2 Bedroom Homes IN RICHMOND, VIRGINIA Choose from our charming selection of floor plan finishes and find your perfect landing place in Richmond at Pointe at River City. Our pet-friendly community provides a comfortable retreat with plenty of upgrades plus friendly neighborhood vibes at an affordable price. Here you can get a good workout in, relax in one of two resort-style pools, or spend the day bonding with your pup at the on-site dog park.
Location details
11 N Laburnum Ave, Richmond, VA, 23223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 2:00 p.m. |
Do not move here. This place requires renters insurance- big red flag. Yes, there's a WalMart coming here but parking at the complex is already a nightmare- I can only imagine what it will be like once the Walmart comes. Crime runs rampant in this complex- call the Henrico County police department and ask for a free calls for service report. The walls are paper-thin, you will hear your neighbors everything and once you've signed that lease the office staff couldn't care any less. Maintainence is non-existent, it will take li... read more
Great until there is actually a problem! The leasing office seems great until there is an actual problem. Maintenance is understaffed and when they do finally come out, they never actually correct the problem, they just cover it up with a band aid fix. The apartments have zero insulation and are full of mold. All of the paint peels off of walls and in the tub and shows obvious cover-ups. Also, when the carpets are supposed to be "cleaned" they look like they have just been vacuumed over. The walls are also very thin both ins... read more
Terrible The leasing office is the worst. I was really looking forward to a new start and this disappointed ha4d.
The worst place ever Once you sign your new lease all that politeness goes away. I have complained repeatedly for 4 years with no response. My neighbor has roaches which come through the vents. The filter has not been changed in 2 years. When my a/c went in 100 degree weather the maintenance supervisor with his trifling self said sit in a cold tug of water until he gets there. Maintenance came the next day at 11. Only response that you will get is a court paper if you are not on time with rent. This place is horrible. It is ... read more
You get exactly what you pay for at a little over 700 sq ft its best for a 2 adults and one child they dont maintain the bugs at all during the summer they end up in the stairwells and your house. The neighbors.....well its not the best community but if you want something cheap just to lay your head this is it but really just for that
It is the absolute worst here I currently live at 11 North and the customer service is absolutely AWFUL. Two days ago my air conditioner broke and I contacted the office and all I received was voicemail, after failing to get in contact with the office I contacted maintenance about the situation and I also received voicemail. I have a 4 year old in the house who nearly passed out from being in the apartment. Right now my thermostat says 96 degrees. I have repeatedly called maintenance and still have not received any help. Thi... read more
Cold,wet and not maintained This is great for low rent but, windows leak air, there is parking if you do not mind walking a block or two from were you live There are two pools but you have to drive to them. Every plane or firetruck that's near is like being next to it because windows are just one pane thick. The yard is uneven so went it rains there are puddles everywhere. As far as maintaining the units I have lived here 8 1/2 months and they still have items to fix. So if you need low rent and do not mind fixing everything... read more
They need to get it together I had applied for an apartment with these ppl. Yet for the first time an apartment complex made it my responsibility to contact my employer for them. Took 3 weeks and never heard a word from these ppl. So I cancel my submission of application and now NO ONE WILL RETURN MY CALLS AND THEY REFUSE TO GIVE ME MY HOLDING FEE BACK. They have the worst customer service I have ever witnessed. Poor management skills and are only worried about getting their money... All of their information posted on paperw... read more
get there stuff together The out cheapest paint they can use to fix the place I moved in with a broken ac n it took the 5 days and I have a 5 year
Frequently asked questions about Pointe at River City
How is Pointe at River City rated?
Pointe at River City has a 3.4 star rating with 615 reviews.
When is Pointe at River City open?
Pointe at River City is closed now. It will open tomorrow at 9:00 a.m.