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Polaris ALPHA iQ+
About this business
easy to use clean the pool very well
Business response:
Thanks for choosing the Polaris ALPHA iQ+, Avie! Your trust and satisfaction are our top priorities. Swim on, Your Polaris Team
This is one of the best things we have ever purchased!! It saves so much time! It works great! We absolutely love it!!!
Business response:
Hi Sandee, Thanks for sharing your first-hand Polaris experience with others online! It's always a pleasure to hear from satisfied customers like yourself. Enjoy the extra swim time! Your Polaris Team
Worked great, easy to use app.
Business response:
Thanks for sharing your story, Jeff! Wishing you the perfect swim. Your Polaris Team
I think it’s a great small unit does ok but not perfect for $1499 it should probably be a little more precise
Business response:
Hi Doug, Thanks for sharing your valuable feedback! A suggestion that will improve pool coverage is to ensure the cleaner cable is entering the pool at the center of the length of the pool and that only the required amount of cable is allowed into the pool. Essentially, you should only allow enough cable into the pool to cover the furthest point from the cable entry location in the pool. When positioned centrally along the pool, the robot will clean with the most optimal pattern and widest range of coverage. We hope this... read more
the robot constantly gets caught up in the hand rails from the 4 foot deep section to the baht shelf. rarely gets through an hour of use. I'm there regularly to get it unstuck. Otherwise a good product.
Business response:
Thanks for your review, Russell! To prevent the cleaner from getting stuck on the pool ladder, we recommend installing the G21 ladder guard, which can be found at most pool supply retailers. Hopefully, this helps resolve the issue. We hope you enjoy your swim time! Your Polaris Team
I'm only giving one star because that's the lowest I can go. If I could give negative stars, then I'd give this "machine" (and, for that matter, all Polaris machines) a negative 10. Started off buying the 9550 because I was told it was "state of the art" and very reliable. After owning it for maybe a year where it spent more time in the repair shop than in my pool, the manufacturer then tells me that they cannot fix it because they don't make the parts for it any more. One year after I purchased it!!! Then they replace ... read more
Business response:
Hi Stephen, We are sorry you've had such a frustrating experience and have sent you an email so we can learn more about your situation. All the best, Your Polaris Team
My Alpha iQ is less than 4 months old the cable and gears are already out. Unit has been in the shop for repairs for over 3 weeks. Not excited to pay $1,100 for a unit that lasted 4 months before gears needing to be replaced.
Business response:
Hi Joel, We're very sorry your cleaner had issues so soon after purchase. Please email us at customerfeedback@fluidra.com and confirm your address so we can look up your account and check on the status of your repair. We will work to find a swift solution. All the best, Your Polaris Team
The customer service rep was nice but not knowledgeable on the product. If you have an issue with your vacuum, don’t waste your time calling Polaris. They will tell you to contact who you bought the vacuum from. There was a long hold time to get through to them and it was a waste of time. FYI.
Business response:
We are sorry you had a negative experience with customer support, Kayla. We typically advise customers to take cleaners to local retailers or warranty stations for diagnostic testing. They can help troubleshoot and fix any issue with the cleaner in person. You can find a local retailer or warranty center using our dealer locator - https://locator.fluidrausa.com/en All the best, Your Polaris Team
Won’t do steps
Business response:
Hi David, We are sorry your cleaner isn’t taking care of your steps. Robotic cleaners have difficulty with steps and benches, as they can’t tell if it’s the top of the pool. We recommend regular brushing of the steps, and once the debris is dislodged, the cleaner can take care of it at the bottom or sides of the pool. If you need further assistance, please get in touch with our technical support team at (800) 822-7933. All the best, Your Polaris Team
Frequently asked questions about Polaris ALPHA iQ+
How is Polaris ALPHA iQ+ rated?
Polaris ALPHA iQ+ has a 4.6 star rating with 309 reviews.
When is Polaris ALPHA iQ+ open?
Polaris ALPHA iQ+ is closed now. It will open on Monday at 9:00 a.m.