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Polaris ALPHA iQ+
About this business
After one year of ownership all drive gears and bushings had to be replaced. Unacceptable.
Business response:
We are sorry your cleaner needed significant repairs after using for one year, Duffy. We hope you were able to take your cleaner to a local warranty center to have the repairs covered. We want you to be happy and have a cleaner you're satisfied with. If you run into any future issues, please call our support team so we can assist. We can be reached at (800) 822-7933. All the best, Your Polaris Team
Within the first year of purchasing the device, it is in the repair shop for repairs. Fortunately, it appears it will be covered under warranty. However, due to the shop having numerous other devices awaiting parts and repairs, the device has been out of commission for us for nearly a month. I would not in good conscience recommend this device to a friend. It is an expensive device with seemingly a poor track record in regards to electronic error codes.
Business response:
We completely understand your frustration, Mary, and want to help. We have responded to you in a separate email asking for a bit more information. We will work to get this resolved quickly. All the best, Your Polaris Team
Polaris is great. Issue I have is with warranty work. Leslie's only repair center around. 3-4 MONTHS for it to be fixed!!! This amount of time is unacceptable. Will ensure the next pool vacuum I buy has much better service time.
Business response:
We are so sorry your repair took so long, James. We completely understand your frustration. If you have any issues in the future, please contact us directly at (800) 822-7933 or email customerfeedback@fluidra.com so we can help. All the best, Your Polaris Team
Not good for free form pool. Does not clean bottom at corners AT ALL. Not to mention the steps. Leaves enough to make me have to drag out my hose and spend 30 mins cleaning. Thus defeating the purpose of spending $1700+ on this patio art. Company sent me what was supposed to be a finer filter but that made no difference. I cannot get a refund for this because its been more than 3 days. And was told that that would have been for store credit only. This is from our local dealer who practices questionable sales ta... read more
Business response:
Hi Rusty, We apologize for any inconvenience or disappointment caused by the cleaner's performance and we're sorry to hear the fine filter canister didn't help. Robotic cleaners have a difficult time with steps, as they can’t tell if it’s the top of the pool. We recommend regular brushing of the steps, and once the debris is dislodged, the cleaner can take care of it at the bottom or sides of the pool. Please let us know (by responding to this email) if you would like someone from our technical support team to call you to... read more
App is sometimes spotty Customer service is nonexistent The robot is ok but it’s only been 30 days
Business response:
We're sorry for your poor experience with connectivity in the app. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your specific setup. You can also find connectivity tips online at www.iaqualink.com/en/support [iaqualink.com]. Thank you, Your Polaris Team
I submitted for the product rebate that was advertised at the retailer. I was promptly informed that the original purchase price didn't meet the price threshold necessary to qualify for the rebate and therefore the rebate that I was promised was denied. I did some research and couldn't find any details about the price threshold to qualify for the rebate. The rebate info says that a purchase price threshold must be met, but never says the price. This experience has me worried about the level of accountability I can expect f... read more
Business response:
Hi Adam, We are so sorry you had a frustrating experience when looking into your rebate qualification. You can find our rebate minimum purchase price amounts on our website - https://www.fluidrausa.com/en/legal/rebate-terms We assure you that we will honor any warranty claim if there is a manufacturer defect discovered in your product. We value you as a customer and will always work with you if there is a problem with your cleaner. If you need assistance in the future, please call our customer support team at (800) 822-... read more
Programming of unit was not easy Unit does not respond to commands
Business response:
Hi Neal, If you are having issues programming your cleaner, please contact our customer support team at (800) 822-7933 so we can assist you. We value you as a customer and want you to be satisfied with your purchase. Thank you, Your Polaris Team
Big disappointment. Got it on Friday 22nd July, 2022. "Top of the line" said the salesman at Club PICINE West Island. Have been running it multiple rounds 24 hours under the belt. Misses the corners, leaves behind the fine dirt. Had to resort back to my manual vacuum which POLARIS swears you can do away with. Store refused a return, even though video shows how the Aplha iQ keeps missing picking up the dirt, instead, blows it around, which once again settles at the bottom. Terrible buy for 2,300$
Business response:
We are so sorry to hear your cleaner isn't performing as expected, Bedros. We want you to be satisfied with your cleaner. We think you could benefit from using a fine filter canister to pick up the finer debris in your pool. Please respond to this email and provide us with your address, date of purchase, and serial number. We will help place an order for a fine filter canister and hope that it makes a big difference. Thank you, Your Polaris Team
Bag says full very quickly when it really is not.
Business response:
Hi Sarah, It might be the case that the filter mesh is clogged with fine debris such as algae, silt, and salt that builds upon the inner mesh and restricts flow through the cleaner causing the bin full indicator. We recommend scrubbing the canister with a small brush or sponge and mild soap to eliminate buildup and then rinse the canister thoroughly with a hose. If this doesn’t solve the issue, please bring your cleaner to a service center to have a diagnostic test done. You can find a local center using our online dealer... read more
Frequently asked questions about Polaris ALPHA iQ+
How is Polaris ALPHA iQ+ rated?
Polaris ALPHA iQ+ has a 4.6 star rating with 309 reviews.
When is Polaris ALPHA iQ+ open?
Polaris ALPHA iQ+ is closed now. It will open on Monday at 9:00 a.m.