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Polaris ALPHA iQ+
About this business
Well it started out great but 3 weeks in and it started giving an Error10. I researched online and completed all recommended "fixes" to no avail. I called the place where I bought it and they are so far behind on repairs that I still haven't been able to get it checked. so it is just sitting in the back of my SUV and has been for the last week. At this point I just wasted $2000. Guess I should have waited for the Maytronics Active 30 to come in from the vendor.
Business response:
Hi Heather, We are so sorry you are having issues with both the cleaner and taking it in for a diagnostic/repair. We understand how frustrating this must be. Are you able to try another local repair shop? You can check our dealer locator to find another warranty center in your area - https://locator.fluidrausa.com/en. If not, please call our technical support team so we can further assist you. We can be reached at (800) 822-7933. Thank you, Your Polaris Team
All it does is push the algae around making the water murky. It does not suck up the algae, only gets loose debris. Either I am doing something wrong or it doesn't work.
Business response:
Hi Randy, Thanks for choosing the Polaris ALPHA iQ+! Your trust and satisfaction are our top priorities. Automatic pool cleaners maintain a clean pool but generally cannot make a dirty pool immaculate. We recommend chemically getting the algae under control, and then the Alpha iQ+ will capture all the debris larger than the microscopic level in order to keep your pool pristine. Please let us know if we can assist further, and enjoy your swim time! All the best, Your Polaris Team
Cord still tangles and twists
Business response:
Hi Janice, Thanks for sharing your valuable feedback! Here are some suggestions to improve the cord tangling issue: 1) Remove the cleaner from the pool and lay the cable across the pool deck to relieve coiled memory. 2) Allow the cleaner cable to enter the pool at the center of the length of the pool 3) Only use enough cable to reach the farthest point from the cable entry location 4) Gently toss the necessary cable across the pool water for even distribution instead of dropping the cable in a lump in one spot. We hope... read more
Frequently asked questions about Polaris ALPHA iQ+
How is Polaris ALPHA iQ+ rated?
Polaris ALPHA iQ+ has a 4.6 star rating with 309 reviews.
When is Polaris ALPHA iQ+ open?
Polaris ALPHA iQ+ is closed now. It will open on Monday at 9:00 a.m.