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Polaris ATLAS XT Suction Pool Cleaner
The product is great, the rebate service is non-existent. I was promised to receive it within 6-8 weeks of registering but I haven't heard a word and can't discover whether I'll receive my card for $125 dollars. Most disappointed, please correct or explain.
Business response:
Hi Steve, We checked on your rebate and it looks like you were sent an email on 5/1/24 stating that we were missing your address for rebate and registration. Please email our rebates team directly at rebates@fluidra.com or call (800) 822-7933 so you can get this sorted out. Thank you, Your Polaris Team
We bought what we thought was the best. It works well for the first half hour and then just stops working Have tried everything taken back for a refund
Business response:
We are very sorry to hear you're having issues with your ATLAS XT, Mervyn. We recommend taking your cleaner to a nearby warranty center for a diagnostic review. They will help with any replacement or repair needed. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en Thank you, Your Polaris Team
This will not climb my walls unless the pump is on high speed. I had an older MX model that worked way better than this model. But it was over 10 years old and needed to be replaced. I was told this was the latest version of it and gets stuck on the floor, pretty sure it has to do with the design of the moving suction gear
Business response:
We are sorry your cleaner is having a wall-climbing issue, Brian. We want to help! We recommend switching your cleaner to the large debris collection mode to help with wall climbing. Please refer to page 8 of the owner's manual to see the conversion - https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0725900.pdf?rev=b154e924cca84230893c6a374a55bdd8 If you continue to have issues, please take your cleaner to a local warranty center for a diagnostic review. You can find a local center using our... read more
Please see previous sent comment.
Business response:
Thank you, Oliver! We received your positive review and greatly appreciate it. Happy swimming! Your Polaris Team
Working as expected. Once I removed the part that lets more debris to be picked up.
Business response:
Thank you for sharing your experience with us, Oliver! We hope you enjoy your clean pool. Cheers, Your Polaris Team
I like the idea of not having filters to clean out but the zodiac leaf canister doesn’t work well with it. The Polaris itself works decent but it lets air into the pump and it doesn’t do the waterline. It doesn’t have any kind of mapping software or navigation so it takes a long time to clean the whole pool and still doesn’t clean it all. Lastly, it has the tendency to get stuck on the stairs or at the bottom of the stairs. I rate it more of a 2.5 instead of 2 but not sure it’s worthy of 3 stars.
Business response:
We appreciate you taking the time to share your feedback with us, Joe. We're sorry your cleaner isn't performing as expected. Please refer to the troubleshooting tips in the owner's manual for pool coverage and cleaner getting stuck at steps - https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0725900.pdf?rev=b154e924cca84230893c6a374a55bdd8 If you've tried these tips and continue to need help, please call our support team at (800) 822-7933. All the best, Your Polaris Team
It has been six months and still haven't received my rebate check!!
Business response:
We are sorry you haven't received your rebate, Thomas. Please respond to this email and provide us with your address and serial number so we can help you with your rebate status. Thank you, Your Polaris Team
The product is not exactly what it purports to be. It’s a good cleaner. It moves at just a slow pace - my filter is brand new and clean. Sometimes it goes too far to the top and sucks in air out of the water and then the entire pump has to recalibrate to wait to purge the air. The vacuum then falls to the bottom sometimes upside down - and then when the pump motor is ready to start again the vacuum is stuck upside down- useless. I was expecting more for 700 dollars
Business response:
We are so sorry your ATLAS XT isn't performing as expected, Jocelyn, and want to help. Please call our technical support team so we can help troubleshoot and get your cleaner working optimally. We can be reached at (800) 822-7933. Thank you, Your Polaris Team
We have a brand new Polaris Atlas XT suction pool cleaner and it works for 5 min then stops. We need to open the lid flip a switch and then get it to continue. I reached out to support and they send me a random video that does not relate the the issue. BAD BAD. I would never spend the money on this cleaner again. DO NOT DO IT!!!!!!!!!!!!! I will tell everyone I know.
Business response:
We are so sorry the information we sent you wasn't helpful, Gina. We want to help and will have a member of our team contact you to find a swift solution. We appreciate your patience. All the best, Your Polaris Team
Frequently asked questions about Polaris ATLAS XT Suction Pool Cleaner
How is Polaris ATLAS XT Suction Pool Cleaner rated?
Polaris ATLAS XT Suction Pool Cleaner has a 4.7 star rating with 862 reviews.
When is Polaris ATLAS XT Suction Pool Cleaner open?
Polaris ATLAS XT Suction Pool Cleaner is closed now. It will open on Monday at 9:00 a.m.