This profile has been claimed by the business owner or representative.
Polaris ATLAS XT Suction Pool Cleaner
The unit has to been removed and cleaned sometimes twice a day. The smallest piece of sand or grit or grass will stop its movement. When it’s working, it has never climbed a wall as advertised. Very disappointed.
Business response:
We are so sorry to hear the ATLAS XT isn't performing as expected. We recommend removing the inlet adapter at the bottom of the cleaner to help larger debris pass through. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 Hopefully, this helps with the issues you're experiencing. If you continue to need assistance, please call our support team at (800) 822-7933. We want you to have a cleaner that you're satisfied with. All the... read more
It get stuck in middle of pool , when it’s trying to go up the wall the same thing happens when the pumps comes on I have to spinn it by hand to get it goin it also mainly stays on one side of the pool
Business response:
We are sorry to hear you're having some issues with your cleaner, Luis. We want to help! Please call our technical support team at (800) 822-7933 so we can troubleshoot with you. All the best, Your Polaris Team
At first the Polaris ATLAS XT was doing fine and did a good job climbing the walls of the pool. A couple of weeks later it stopped climbing the walls of my pool. I discovered later that the hoses that came with the Polaris ATLAS XT have started to suck water in through the couplers of the hose. Bad sealing and now my Polaris ATLAS XT doesn't climb the walls of my pool anymore. I've got buyer's remorse!
Business response:
We are sorry to hear you have buyer's remorse, Gregory, and want you to have a cleaner you're satisfied with. We recommend taking your cleaner to a local warranty center so they can diagnose the issue for you and help with a repair (if necessary). You can find a local center using our dealer locator - https://locator.fluidrausa.com/en If you have any further questions or need assistance, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
We purchased this cleaner 15 days ago from you, Pinch a Penny Store 011 in Bradenton FL, on July 25 and the next day our son, David, read the directions and hooked up our new Polaris Atlas cleaner. It seemed to work fine. On Friday July 28 the cleaner stopped crawling. I contacted you to let you know that the cleaner was not working. You said you would send Terry to our home to check it out on Monday July 31. Terry called Monday and said he would be here on Tuesday Aug 1. He came over Tuesday August 1 and it seemed that he r... read more
Business response:
Hi Nancy, We are so sorry this has been such a stressful and frustrating experience. We think there is some confusion because we are the manufacturer of the ATLAS XT cleaner and do not do direct service calls. You said you contacted us, and that Terry came to your house to help. We recommend contacting Terry or whichever pool professional you were using to help to get your cleaner working. If you have any questions or need further assistance, please respond to this email and we will continue to work to find a swift solution... read more
My box didn't have any hoses in ot is horrible and can't use it. Please HELP!
Business response:
Hopefully, you've received your hoses by now, Peter. We are sorry your cleaner was missing essential parts when you purchased it. If you need anything else, please do not hesitate to contact us. All the best, Your Polaris Team
I just received an email stating I need to cut the bar code off the box. I sent all the rebate info in weeks ago and it stated approved and processed. I have since gotten rid of the large box it came in not thinking they would be asking for it weeks later. I believe it's a way they can keep from paying out the rebate! Very disappointed and I will be speaking with my retailer Pinch A Penny about the way this company does business. Ugh, that's why I hate rebates....it's always hoops to jump through!
Business response:
Hi Jeffrey, Please contact our rebates team directly at rebates@fluidra.com or call (800) 822-7933 so we can help you sort out your rebate. Thank you, Your Polaris Team
It doesn't work well. It stays at one end of the pool. If I move it then it stays down that end.
Business response:
Hi Michael, We are sorry to hear your ATLAS XT isn't performing as expected and want to help. We don't want to inundate you with troubleshooting tips, but suggest you refer to page 11 of the owner's manual for solutions to issues with the cleaner not covering the entire pool - https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/h/h0725900.pdf?rev=539f5a07e6d14e7fa1ff253058df3a5a If you've already tried these tips and still need help, please call our technical support team at (800) 822-7933. Thank you, Your Polari... read more
It may be a problem with the pump programming, but the cleaner worked for only 2&1/2 hours before stopping. Local vendor came out and assessed cleaner was not getting enough suction to move. Trying to schedule pool engineer to look at pump program.
Business response:
We are so sorry you’re having issues with your cleaner, Douglas. If you continue to have problems after your pool pro assesses your pump, please call our technical support team at (800) 822-7933 so we can help. Thank you, Your Polaris Team
Works great climbs the walls good and cleans the pool good
Business response:
Thank you for your positive review, Fred! We are glad to hear your ATLAS XT is performing so well. Enjoy your clean pool! Your Polaris Team
Frequently asked questions about Polaris ATLAS XT Suction Pool Cleaner
How is Polaris ATLAS XT Suction Pool Cleaner rated?
Polaris ATLAS XT Suction Pool Cleaner has a 4.7 star rating with 851 reviews.
When is Polaris ATLAS XT Suction Pool Cleaner open?
Polaris ATLAS XT Suction Pool Cleaner is closed now. It will open at 9:00 a.m.