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Polaris ATLAS XT Suction Pool Cleaner
Already quit working after only a few weeks. Wheels don’t turn and it just sits there despite pump running at normal speed.
Business response:
Thanks for choosing the Polaris ATLAS XT Suction Pool Cleaner, Michael! Your trust and satisfaction are our top priorities. We are sorry to hear your cleaner isn’t performing consistently and want to help. We recommend removing the inlet adapter at the bottom of the cleaner to help larger debris pass through. Typically, this helps with any issue. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 We hope this helps, but if you n... read more
The pool cleaner worked splendidly to remove weeks of tree pollen and debris that had sunk to the bottom of the pool. It came very well packaged, and it was very easy to put together and hook up to the skimmer. This cleaner was a life-saver, I would highly recommend it. The $125 rebate debit card arrived promptly, we had no issues using it. Thank you.
Business response:
Thanks, Susana! We are thrilled that the cleaner removed all the debris effectively and that the assembly was easy. We appreciate hearing from you. Enjoy the extra swim time! Your Polaris Team
I WOLULD NEVEE BUY ANOTHER ALTAS POOL CLEANER IT LAS T JUST OVER 2 YEARS AND MY ;AST PNE NPT AT;AS 7 YEARS. THYE E SAID 1 YEAR WARRANTY. AND COST 500 DOLLAR. I CALLED THEM TO FI XTHE GEARS THAY SAID NO. NO STARS HAD TO PUT IN. ONE
Business response:
Hi Judith, We’re sorry to hear about your experience. We strive to build reliable products and stand behind them, and we regret that this situation didn’t meet your expectations. While it sounds like you are 1 year past the warranty expiration, we’d still like the opportunity to help. Please reach out to our support team at customerfeedback@fluidra.com and include your address and date of purchase, so we can review your situation and explore any possible options to get you back up and running. Sincerely, Your Polaris Team
no rebate yet
Business response:
Thank you for your review, Charles! Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can complete the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Happy swimming! Your Polaris Team
Low quality product. Purchased in 11/23. No longer works. Have had to replace 3 separate parts. It is no longer under warranty and Polaris will not assist with providing parts. The repairs are expensive. Will never purchase a Fluidra/Polaris part again. Will not recommend your equipment to others.
Business response:
Hi Susan, We are sorry you've had to pay for repairs outside of your warranty. We would like to understand your situation better, since there aren't any detailed notes under your account. Please email us at customerfeedback@fluidra.com and let us know if your cleaner is currently in need of repair and what the issue is. Thank you, Your Polaris Team
The new pool cleaner works great, just waiting for my $125 rebate. Please advise.
Business response:
Thank you for your review, Brian! Due to a high volume of requests, our current rebate processing time is approximately 60 to 90 days. We sincerely apologize for any inconvenience this may cause and appreciate your patience. For a status update, you can complete the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
The gears stick and the cleaner stops working. Must turn the gears manually to get it unstuck so it will continue cleaning. This is a daily routine and happens several times a day. I purchased it from punch a penny. They came out and adjusted my variable speed pool pump to run at a high speed for 5 hours. This has helped but not eliminated the issue with the cleaner. When it runs it cleans well. Just disappointing that it won’t run continuously
Business response:
We're so sorry your cleaner is getting stuck, Anna. We recommend converting your cleaner to large debris cleaning mode to see if this helps. Please refer to page 8 of the owner's manual to see this conversion: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0725900.pdf?rev=b154e924cca84230893c6a374a55bdd8?force=1 If you continue to need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Not much suckstion.
Business response:
We're sorry your cleaner isn't performing as expected, Steve. We recommend converting your cleaner to large debris cleaning mode to see if this helps. Please refer to page 8 of the owner's manual to see this conversion: https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0725900.pdf?rev=b154e924cca84230893c6a374a55bdd8?force=1 If you continue to need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
rebate lie
Frequently asked questions about Polaris ATLAS XT Suction Pool Cleaner
How is Polaris ATLAS XT Suction Pool Cleaner rated?
Polaris ATLAS XT Suction Pool Cleaner has a 4.7 star rating with 851 reviews.
When is Polaris ATLAS XT Suction Pool Cleaner open?
Polaris ATLAS XT Suction Pool Cleaner is closed now. It will open at 9:00 a.m.