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Polaris ATLAS XT Suction Pool Cleaner
I owned the previous version of this suction pool cleaner, the MX8. The Atlas XT is a redesign. The internal drive mechanism looks way different. But the real issue is that it is a failure. I have a variable speed pool pump. It doesn't matter at what RPM the pump is running, I have the same problem. My main pool drain is raised as required by federal law. The Atlas gets stuck every day on the main drain. It does not have enough torque to ride over the pool drain. This means that I have to manually liberate it every ... read more
Business response:
Hi Stephen, we're sorry you've had such a frustrating experience. If your cleaner is getting stuck on the drain or similar items, your main drain may be compatible with the Unibridge cover we manufacture. For more information about the Unibridge, visit https://www.polarispool.com/en/products/parts-and-accessories/unibridge. All the best, Your Polaris Team
I'm still waiting for my rebate payment. six to eitght weeks is very unfortunate in today's world.
Business response:
Hi Jack, We appreciate your patience while we process your rebate. Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support, or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. We hope your ATLAS XT is performing well and hope you are enjoying your time by the pool! All the best, Your Polaris Team
Cleaner did not last a year , before needing major repair . It does clean good when it works
Business response:
We're sorry your cleaner needed repair so soon after purchase, David. Please work with one of our warranty service centers if you have any issues in the future: https://locator.fluidrausa.com/en Thank you, Your Polaris Team
While i was excited to give this unit a try sadly the suction from my pool even with the adapter this unit came with was just not enough to even get it to move at all. I tried cranking our pump up to the max and it just would not move. I double and triple checked the directions and the unit but nothing resolved the issue. Unless your pool has great suction I would go with a powered model instead.
Business response:
We're sorry your ATLAS XT didn't meet your expectations, John. We recommend calling our support team so we can help troubleshoot and get your cleaner working optimally. We can be reached at (800) 822-7933. Thank you, Your Polaris Team
It is very temperamental will stops for no reason I have fiddle with all the time. I am very sorry I bought it.
Business response:
We are sorry you're not happy with your cleaner, Carl. We want to help! Please call our support team so we can help troubleshoot and get your ATLAS XT working optimally. We can be reached at (800) 822-7933. All the best, Your Polaris Team
I have had it 6 months and already had 2 repairs. The said it was better built than the MX8? Not true. My MX 8 lasted longer. And the $100 rebate gimmick? Never got it and forgot about it. I feel like this is a racket.
Business response:
Hi Rich, We have sent you an email so we can better understand your situation and get you some help. Please look for an email from customerfeedback@fluidra.com. All the best, Your Polaris Team
Company sucks. Would not honor mail in rebate. Stole $100 from me.
Business response:
Hi Edwin, Unfortunately, your rebate request was submitted 100 days past the date of purchase. Customers are requested to submit within 30 days from the date of purchase for a potential rebate. We will provide you with a one-time courtesy exception. Your rebate will be submitted next week for further processing and you should receive it in the next 4-6 weeks. All the best, Your Polaris Team
The product is great, the rebate service is non-existent. I was promised to receive it within 6-8 weeks of registering but I haven't heard a word and can't discover whether I'll receive my card for $125 dollars. Most disappointed, please correct or explain.
Business response:
Hi Steve, We checked on your rebate and it looks like you were sent an email on 5/1/24 stating that we were missing your address for rebate and registration. Please email our rebates team directly at rebates@fluidra.com or call (800) 822-7933 so you can get this sorted out. Thank you, Your Polaris Team
We bought what we thought was the best. It works well for the first half hour and then just stops working Have tried everything taken back for a refund
Business response:
We are very sorry to hear you're having issues with your ATLAS XT, Mervyn. We recommend taking your cleaner to a nearby warranty center for a diagnostic review. They will help with any replacement or repair needed. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en Thank you, Your Polaris Team
Frequently asked questions about Polaris ATLAS XT Suction Pool Cleaner
How is Polaris ATLAS XT Suction Pool Cleaner rated?
Polaris ATLAS XT Suction Pool Cleaner has a 4.7 star rating with 851 reviews.
When is Polaris ATLAS XT Suction Pool Cleaner open?
Polaris ATLAS XT Suction Pool Cleaner is closed now. It will open at 9:00 a.m.