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Polaris Brand
About this business
RecommendedBest pool cleaners, robotic, pressure, and suction style!
We bought a unit in 2017 and have had to repair it every summer stating in 2018. It takes weeks to get it repaired every time. It is once again showing an error 10 and I don’t want to wait weeks to get it repaired again. After spending so much money on it I expect better.
Business response:
Hi Amanda, Thank you for your contact information. A product specialist will be in touch to help!
I was walking in my neighborhood when a Polaris Pool driver drove past and incessantly started honking. Does your website mention your reputation? Is it company protocol for the drivers to honk at women walking down the street?
Business response:
Hi Shannon, We're sorry that you had that experience and want you to know that behavior does not reflect our company values. Our employees are held to the highest standards of excellence and we certainly do not condone such behavior.
I just wanted to say that Polaris finally came through for me with my booster pump. It took some time,but I guess under the current circumstances,you just have to be a little more patient than usual. Thank you Corey for your great customer service.
Purchased a Polaris P40 on May 7th, two weeks later on May 22nd had to return the robot to Leslie’s Pool Supply because the wheels stopped turning. It is still NOT fixed. I have personally witnessed four employees trying to figure out this issue after waiting three weeks and a gear box FINALLY being available to replace, and still water tested it and nothing. This is an expensive machine, and my pool depends on having it to maintain balance. This is costing me more time and money trying to do what the robot can’t do while it... read more
Business response:
Hi Leslie, We want to help! Please private message us (at the top of our Facebook page) and let us know more about the problems you're experiencing along with your contact information (phone/email) so we can reach out.
customer service needs improvement
Purchased in Oct 2017 had one issue with the tracks which was fixed under warranty and now that it is just out of warranty the motor controller went out. You can't buy just the motor controller, you have to purchase the entire motor block $379. This is ridiculous after spending more than $800 for it. (on sale) And then almost $400 2 years later. I called understanding that the warranty was up to see if I could purchase the bad part and repair it myself. It does clean pretty good when it is working. That told me to lowest par... read more
Business response:
Hi Larry, Sorry about your poor experience! We'd like to better understand your frustrations. Please private message us your contact information (phone/email) so we can speak with you personally.
Editing to add: Polaris is now handling the situation and sending me a new robot to make things right. I appreciate the prompt handling of this very much! Bought a Polaris 9350 sport last June, well not even a year later it doesn’t work! Polaris sent me control board still doesn’t work. Polaris now says we have to send it out to be fixed! Hmmm used it for 3 months and it doesn’t work I spent over 1 thousand dollars on this for 3 months of use! Horrible customer service!!! Horrible product do not buy, because well when i... read more
Business response:
Hi Theresa, We're sorry about your poor experience! We'd like to help. Please private message us your contact information (phone/email) so we can speak with you personally.
Unfortunately I’ve spent a lot of money on my recent pool cleaner. cleans the pool decently but constantly gets tangled up in its own cord. So much for an anti-tangle cord.
Business response:
Hi Drew, There are some easy solutions to robotic cleaner cable tangling. We'd like to connect you with a product specialist who can help. Please provide us with your contact information (phone/email) and we'll have a member of our team contact you. You can also contact our customer service department directly at (800) 822-7933 or productsupport@zodiac.com.
Frequently asked questions about Polaris Brand
How is Polaris Brand rated?
Polaris Brand has a 4.9 star rating with 44 reviews.
When is Polaris Brand open?
Polaris Brand is open now. It will close at 6:00 p.m.