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Polaris PCX 868 iQ
Issues from day one. Firmware update would never complete. Lost connection consistently despite unit being only 18 inches from wifi extender. Customer service was slow to respond and could not have cared less about my issue. I'll be returning it to Leslie's and buy something that isn't a Polaris. Very disappointed.
Business response:
We’re truly sorry to hear about your experience, Jeff. If you’re open to it, we’d really appreciate the opportunity to make things right. Please email us at customerfeedback@fluidra.com and include your phone number so a member of our team can reach out to you directly as soon as possible. Thank you, Your Polaris Team
The robot ran backwards, did not pick up leaves, ran out of battery
Business response:
We are sorry to hear your cleaner isn't functioning as expected, Jim. Please take your cleaner to a nearby warranty service center for a diagnostic review. They will be able to help with any replacement or adjustment required. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en If you have any questions, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
The polaris works well except if flips over. I haven't received the rebate in the mail so far.
Business response:
Thank you for your review, Bart! Please refer to page 18 in the owner's manual for tips for when your cleaner is floating - https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0699900_pcx.pdf?rev=14a8b3d807b84de8ababa03e3dad7cf3?force=1 Due to a high volume of requests, our current rebate processing time is approximately 60 to 90 days. We sincerely apologize for any inconvenience this may cause and appreciate your patience. For a status update, you can complete the Rebate Status form located at www.... read more
Great product overall but still way too expensive for what it really is!
Business response:
We appreciate your feedback, Chris. We understand the value concern and appreciate you finding it a great product overall. Happy swimming! Your Polaris Team
We are having trouble with it cleaning in the corners
Business response:
Thank you for taking the time to leave a review, Kathy. Please call our support team at (800) 822-7933 so we can help troubleshoot and get your cleaner working optimally. Happy swimming! Your Polaris Team
I thought I was impressed, but after several weeks, the cleaner does not do well on the water line and the lifting system does not work as advertised anymore. I am forced to either pull the cleaner by the cord or fish it out with a net which is no easy task
Business response:
We are sorry your cleaner isn't performing as expected, Justin. We recommend taking your cleaner to a nearby warranty center for a diagnostic review. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en Thank you, Your Polaris Team
Frequently asked questions about Polaris PCX 868 iQ
How is Polaris PCX 868 iQ rated?
Polaris PCX 868 iQ has a 4.6 star rating with 145 reviews.
When is Polaris PCX 868 iQ open?
Polaris PCX 868 iQ is closed now. It will open tomorrow at 9:00 a.m.