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Poplar Place
- Apartments
- Memphis, TN
About this business
Location details
1669 Randolph Pl, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter The rent is extremely overpriced and homes are sloppy in work. No where even comparable to the work or amenities given. I would never recommend PP to anyone I know. I actually regret renewing my lease due to the fact I'm always ignored by maintenance or there's lack of communication about repairs needing more time or just any communication at all.
Verified Renter I would not recommend this place at this point. They do not care about their tenants. They ignore problems.
Verified Renter No, there is nothing special or grand to share especially for the money that I have given.
Crummy place Do not rent at this place. They are really old apartments and the floors creak. The commodes stay stopped up. The utility bills are outrageous for a two bedroom apartment. They had a ton of pipes burst when it was cold. The upstairs is way too hot when the heat is running. You have to put the windows up so you can stand it. Then the heat never stops running. When you call for maintenance, you talk to someone who is in another town. Management could care less about the renters. Run from this place. They do not ha... read more
Business response:
We're sorry to see that your opinion of our community is not higher at this time. Our team is always seeking ways to improve and if you have any specific feedback to offer that may help us do so, we encourage you to reach out to us here in the office at your convenience. Thank you.
Horrible management I lived in this complex for 2.5 yrs never late never a problem. Relocated due to promotion i informed management 3 months prior and as the date grew closer..(no problem says the property manager) old property manager leaves new property manager sends my account to collections. Says i owe two months rent when unit was rented out two weeks after I departed. Corporate no help admitted that things were not done correctly bit would not change amount because she would have to change it in every situation.???(bu... read more
Business response:
We appreciate the fact that you were a great resident. However, we're disappointed to hear that your move out experience was not more positive. Written communication is required by all residents that are planning to vacate. It is important that we follow policy regarding move outs for all residents. If you need to speak with someone in our office please feel free to contact us and if someone is not immediately available to speak with you, please leave a voicemail and we will be certain to follow up with you as promptly as po... read more
No A/C in 100F heat! It's scorching hot and our air conditioner isn't working right. They've looked at it a couple times but nothing has worked. It needs replaced. Several people have complained about broken air conditioners but the management company won't do anything. The maintenance guys loaned us a couple window units for upstairs but they're only helpful at night. It's unbearable during the day. If they don't replace the unit before summer is over, we won't renew our lease. We have 3 children, including an infant. This ... read more
Business response:
Hi there, Chyna! We understand your frustration and apologize for the inconvenience regarding your air conditioner! Our maintenance team is constantly striving to offer our residents top-notch customer service to ensure that all of our residents are comfortable in their homes, and we are so sorry to hear that we missed the mark on your end last summer. We do hope that your experience with our community has improved over time and our team would be more than happy to further address your concerns in person. Thank you again for... read more
Horrible/Worst management If I could give this no stars then I would. There have been 9 or 10 break ins in 5 months! They finally put out a flyer around the 4th or 5th time and then they didn't even do a separate flier, they just put it on the Easter flyer saying that there were break ins and that we need car stickers to show who lives there. There are still no cameras but they did get a courtesy officer (unfortunately he's never used). The inside of the apartment is great and all, but who cares if you feel uncomfortable and... read more
Business response:
Oh no, Meghan! We are deeply sorry to hear that you have not been comfortable in our community! We can absolutely assure you that our team truly cares about each and every one of our residents and it is our goal for all of our residents to be fully comfortable in their homes with us. Our team hopes that your time with us has greatly improved as we are doing our best to provide our residents with 5-star stays!
My apartment leaks when it rains My apartment leaks when it rains. Its been one and half month I have noticed about this water problem. But nobody came to correct this. One day accidentally, my wife was able to hold the closet door which was about fall on my child. They took the door after several call but didn't replace till now, its almost one month.
Business response:
It is unfortunate to hear that you have not had the best experience with our maintenance team, Anoop! Our entire team is striving to offer nothing but the best for our residents when it comes to customer service, so we do hope that your experience has improved over time. We encourage you to come by the office to speak with us directly so that we can solve your concerns to the best of our abilities, thank you!
Frequently asked questions about Poplar Place
How is Poplar Place rated?
Poplar Place has a 4 star rating with 368 reviews.
When is Poplar Place open?
Poplar Place is closed now. It will open on Monday at 9:00 a.m.