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Preferred Chevrolet Buick GMC
- Car Dealers
- Grand Haven, MI
About this business
Location details
1701 S Beacon Blvd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My experience with preferred was so bad i think i would My experience with preferred was so bad i think i would buy a horse and buggy rather than buy from them again
My experience with preferred was so bad i think i would My experience with preferred was so bad i think i would buy a horse and buggy rather than buy from them again
Bad Service Went in for grinding brakes. Mark told me it was one of the calipers. Got one replaced and also new breaks. When I left the brakes were squeaky. Waited a couple weeks for them to break in, but still horrible squeak when breaking. Asked them to check it out and Mark said everything checks out. Went in again and he told me that OEM brakes are Notorious for that. I've had this truck for 8 years and got the brakes replaced twice which no problems so I call xx on that. Then I went in because AC stopped working. They R... read more
Bad Service Went in for grinding brakes. Mark told me it was one of the calipers. Got one replaced and also new breaks. When I left the brakes were squeaky. Waited a couple weeks for them to break in, but still horrible squeak when breaking. Asked them to check it out and Mark said everything checks out. Went in again and he told me that OEM brakes are Notorious for that. I've had this truck for 8 years and got the brakes replaced twice which no problems so I call xx on that. Then I went in because AC stopped working. They R... read more
Wouldn’t accept GM Card earnings I bought a never before sold 2019 Impala that had 73 miles on it. They refused to let me use my GM Card earnings. They told me they couldn’t be used on a 2019 Impala. I called GM Card and they told me that since the car had never been sold it as eligible to use the GM Card earnings to help pay for it. They told me the only way I could get my earnings was for Preferred Chevrolet to redo the paperwork and apply the earnings in the new paperwork. This would cost Preferred absolutely nothing and ... read more
Business response:
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, The Preferred Chevrolet Buick GMC Team
Wouldn’t accept GM Card earnings I bought a never before sold 2019 Impala that had 73 miles on it. They refused to let me use my GM Card earnings. They told me they couldn’t be used on a 2019 Impala. I called GM Card and they told me that since the car had never been sold it as eligible to use the GM Card earnings to help pay for it. They told me the only way I could get my earnings was for Preferred Chevrolet to redo the paperwork and apply the earnings in the new paperwork. This would cost Preferred absolutely nothing and ... read more
Business response:
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, The Preferred Chevrolet Buick GMC Team
Do not take your car or truck here! We spent over 15,000 at their service garage. To start with they are overpriced, recemented things that are not needed and do poor workmanship. You would think after spending in excess of 15K they would back their work but when it comes to that. You can expect them to blame faulty parts and poor work on you and offer zero discount on fixing what went wrong. Trust me I have lived in Grand Haven my entire life. Avoid this place at all costs. They also are constantly turning over employees an... read more
Do not take your car or truck here! We spent over 15,000 at their service garage. To start with they are overpriced, recemented things that are not needed and do poor workmanship. You would think after spending in excess of 15K they would back their work but when it comes to that. You can expect them to blame faulty parts and poor work on you and offer zero discount on fixing what went wrong. Trust me I have lived in Grand Haven my entire life. Avoid this place at all costs. They also are constantly turning over employees an... read more
Sold vehicle without a title Purchased used vehicle on 8/3/19. Two months later, still no plates. Every time we contacted this company we got a different excuse. General Manager refuses to acknowledge any correspondence regarding compensation for loss use of vehicle. Guess filing complaints to every entity is necessary as well as an intent to sue letter from my attorney. Don't buy a car without seeing a title from this company!
Business response:
Kelly we are truly sorry about the title issue. It's been a important lesson for our sales team. We could have definitely handled it better. The Preferred Chevrolet Buick GMC Team
Frequently asked questions about Preferred Chevrolet Buick GMC
How is Preferred Chevrolet Buick GMC rated?
Preferred Chevrolet Buick GMC has a 4.4 star rating with 3,025 reviews.
When is Preferred Chevrolet Buick GMC open?
Preferred Chevrolet Buick GMC is closed now. It will open on Monday at 9:00 a.m.