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Preferred Chevrolet Buick GMC
- Car Dealers
- Grand Haven, MI
About this business
Location details
1701 S Beacon Blvd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Sold vehicle without a title Purchased used vehicle on 8/3/19. Two months later, still no plates. Every time we contacted this company we got a different excuse. General Manager refuses to acknowledge any correspondence regarding compensation for loss use of vehicle. Guess filing complaints to every entity is necessary as well as an intent to sue letter from my attorney. Don't buy a car without seeing a title from this company!
Business response:
Kelly we are truly sorry about the title issue. It's been a important lesson for our sales team. We could have definitely handled it better. The Preferred Chevrolet Buick GMC Team
Platinum extended warranty When we purchased the top of the line warranty for approximately 1800.00 for our new 2014 Yukon we were told this warranty would cover EVERYTHING but tires and wipers. We were not given the entire terms of the warranty to read so based our decision on sales puffery. I guess our bad. We brought our 2014 Yukon in for a bad driver side hinge and a water issue accumulating in the left side doors. Timing for both was inside our warranty terms. After multiple discussions with our service contact we were ... read more
Business response:
Hi Tom, my name is John Foglio and I am the COO/GM for the Preferred Chevy dealership in Grand Haven. I apologize your situation was not resolved to your satisfaction. Please call into the store and ask for me directly for a quick and painless resolution. Your business is greatly appreciate.
Platinum extended warranty When we purchased the top of the line warranty for approximately 1800.00 for our new 2014 Yukon we were told this warranty would cover EVERYTHING but tires and wipers. We were not given the entire terms of the warranty to read so based our decision on sales puffery. I guess our bad. We brought our 2014 Yukon in for a bad driver side hinge and a water issue accumulating in the left side doors. Timing for both was inside our warranty terms. After multiple discussions with our service contact we were ... read more
Business response:
Hi Tom, my name is John Foglio and I am the COO/GM for the Preferred Chevy dealership in Grand Haven. I apologize your situation was not resolved to your satisfaction. Please call into the store and ask for me directly for a quick and painless resolution. Your business is greatly appreciate.
Disappointing dealership After purchasing the best service package available...it was a pain for them to comply with it. When I had a serious ongoing problem, they kept putting me off until I was pass my mileage for my service package. Then said it was too late even though they had record of all the times it was brought in for the same mechanical issue! NEVER GOING BACK TO PREFERRED
Business response:
Hello my name is John Foglio and I am the COO/GM for Preferred Chevy here in Grand Haven. I apologize your experience was less than desirable at my store. Please call into the store and ask for me directly for a quick and easy resolution. Thank you for your business, John
Disappointing dealership After purchasing the best service package available...it was a pain for them to comply with it. When I had a serious ongoing problem, they kept putting me off until I was pass my mileage for my service package. Then said it was too late even though they had record of all the times it was brought in for the same mechanical issue! NEVER GOING BACK TO PREFERRED
Business response:
Hello my name is John Foglio and I am the COO/GM for Preferred Chevy here in Grand Haven. I apologize your experience was less than desirable at my store. Please call into the store and ask for me directly for a quick and easy resolution. Thank you for your business, John
poor customer service in sales Poor customer service in sales . Salesman would say he would send photos, and call back with information about a vehicle next day, but not do it for days. This happened twice. made an offer on a vehicle not responded too when they said they'd get back to me,.... hours later I see vehicle price raised online without being contacted. moving on.
Business response:
That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, The Preferred Chevrolet Buick GMC Team
poor customer service in sales Poor customer service in sales . Salesman would say he would send photos, and call back with information about a vehicle next day, but not do it for days. This happened twice. made an offer on a vehicle not responded too when they said they'd get back to me,.... hours later I see vehicle price raised online without being contacted. moving on.
Business response:
That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, The Preferred Chevrolet Buick GMC Team
2003 Chevy trailblazer Went in for oil change (brought in 1 QT of Lucas oil for service guy to add with the rest of oil) tech forgot so they were going to drain a QT and add it. I told them to forget it and they charged me for 2 extra quarts as my vehicle takes 7 Qt and the oil change price was for 5 QT. Also asked them to find out why my battery light was on. They said the battery, alternator and starter were good but provided me quote for $680 dollars if it ever goes bad! I ended up going to advance auto we’re i purchased ... read more
Business response:
Brian, we value the opportunity to learn of your experience at our Service Department. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, The Preferred Chevrolet Buick GMC Team
2003 Chevy trailblazer Went in for oil change (brought in 1 QT of Lucas oil for service guy to add with the rest of oil) tech forgot so they were going to drain a QT and add it. I told them to forget it and they charged me for 2 extra quarts as my vehicle takes 7 Qt and the oil change price was for 5 QT. Also asked them to find out why my battery light was on. They said the battery, alternator and starter were good but provided me quote for $680 dollars if it ever goes bad! I ended up going to advance auto we’re i purchased ... read more
Business response:
Brian, we value the opportunity to learn of your experience at our Service Department. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, The Preferred Chevrolet Buick GMC Team
Frequently asked questions about Preferred Chevrolet Buick GMC
How is Preferred Chevrolet Buick GMC rated?
Preferred Chevrolet Buick GMC has a 4.4 star rating with 3,025 reviews.
When is Preferred Chevrolet Buick GMC open?
Preferred Chevrolet Buick GMC is closed now. It will open on Monday at 9:00 a.m.