Remel R. on Birdeye 10 months ago
08/30/2021, 10:49 AM
My family is a first time homebuyer, we are entering first time homeownership without knowing what to do. Our builder assigned us to Robert’s team and I get the chance to work with the best team in communication, the best with what they do, follow through and follow-up, and most important kind and compassionate. When I was in the process I believe they were in transition to a new system but I did not feel that one bit as an excuse not to provide great customer service and care. We can’t help but have our worries and be anxious but with John on his very first call made it so easy built my confidence into pursuing our family dream. I never had to follow-up on anything just when you are thinking what is happening with my loan I get an email from John, as we progress we receive additional support from Ashley who made sure all our documents are complete and be reviewed timely. Ashley engages in a positive, professional and kind way in all of my calls and conversations with her. I also received every Tuesdays update from Robert on top of Ashley’s updates and Robert would send this email every single week even if there is no new update just making sure we know where we are at, and I think that really helped us a lot because we got a new built home in a pandemic and the challenges both the builder and lenders are tremendous. But with my experience I did not have a single issue that will make me so worried, and that is because of Robert, John and Ashley. You will find the most knowledgeable, compassionate and kind team with them, it was like you are working with your closest friends making sure they will make your dream right within your reach. I feel free and open to email, text or call them anytime and they will always be ready to assist and give you the answer. We are finally getting our home key tomorrow it took us with the builder almost a year with this pandemic but we also have a great experience with them. I absolutely will recommend and work with Robert’s A+ team and be grateful that we had John Wilmott and Ashley Jacobson again and again and again. Thank you is not enough but I wanted to let you know how much my family appreciates all of you Robert, John and Ashley. Thank you, take care and be safe always! Talk to you soon with with other referrals.