Preferred Rate (NMLS #2085568)
141 Sand Creek Road, Suite C, Brentwood, CA 94513.0 United States
https://preferredrate.com/
Finance
Open now:9:00 am - 6:00 pm
About
Preferred Rate, a division of American Pacific Mortgage Corporation NMLS #1850 : Licensed by the Department of Business Oversight Under the California Residential Mortgage Act. Equal Housing Opportunity. Our core team has been together since 2012. Our operations team offers a level of speed and efficiency achievable only through the combination of people who know and respect each other very well. We started like a lot of great ventures — an experienced team with stunning talent, full commitment, drive and passion, and a mission to serve our customers with integrity. We have been in the industry long enough to have lived through the mortgage meltdown, and we understand first-hand how quickly
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kristin p. on Birdeye
10 months ago
08/31/2021, 08:30 AM
Hands down the best team ever!! I was buying a house with Quicken and was having a horrible experience. Quicken couldn't get my appraisal ordered for a month plus and this was told to me 20 days into escrow. I called Rob and explained everything. we had to go a little past out close date however Rob and his team hit the ground running! They had my appraisal ordered the same day and was closed in 15 days!!! How many lenders can really do a 15 day close???? Only ONE I know of and that is Rob O'Malley, Kayla, Ashley and the rest of the O'Malley team!!! they are the best in the biz! (side note I work for a competitor of theirs and I still chose them!!)
Remel R. on Birdeye
10 months ago
08/30/2021, 10:49 AM
My family is a first time homebuyer, we are entering first time homeownership without knowing what to do. Our builder assigned us to Robert’s team and I get the chance to work with the best team in communication, the best with what they do, follow through and follow-up, and most important kind and compassionate. When I was in the process I believe they were in transition to a new system but I did not feel that one bit as an excuse not to provide great customer service and care. We can’t help but have our worries and be anxious but with John on his very first call made it so easy built my confidence into pursuing our family dream. I never had to follow-up on anything just when you are thinking what is happening with my loan I get an email from John, as we progress we receive additional support from Ashley who made sure all our documents are complete and be reviewed timely. Ashley engages in a positive, professional and kind way in all of my calls and conversations with her. I also received every Tuesdays update from Robert on top of Ashley’s updates and Robert would send this email every single week even if there is no new update just making sure we know where we are at, and I think that really helped us a lot because we got a new built home in a pandemic and the challenges both the builder and lenders are tremendous. But with my experience I did not have a single issue that will make me so worried, and that is because of Robert, John and Ashley. You will find the most knowledgeable, compassionate and kind team with them, it was like you are working with your closest friends making sure they will make your dream right within your reach. I feel free and open to email, text or call them anytime and they will always be ready to assist and give you the answer. We are finally getting our home key tomorrow it took us with the builder almost a year with this pandemic but we also have a great experience with them. I absolutely will recommend and work with Robert’s A+ team and be grateful that we had John Wilmott and Ashley Jacobson again and again and again. Thank you is not enough but I wanted to let you know how much my family appreciates all of you Robert, John and Ashley. Thank you, take care and be safe always! Talk to you soon with with other referrals.
Marvin C. on Birdeye
10 months ago
08/28/2021, 10:59 AM
Coynda is the best! Helped me refinance my home with ease with her quick problem solving and great communication! She takes great care of her clients! Thank you Coynda and Edith!
Rakesh R. on Birdeye
10 months ago
08/24/2021, 12:54 PM
I honestly can't thank enough to Kayla, Chelsea and the rest of Rob's O'Malley team who did such an outstanding & amazing dedicated service for me getting my 1st ever home. I would have given them 100-stars rating out of 5-stars if I could because "EXCELLENT JOB" is an understatement for them. I highly recommend Kayla, Chelsea and the rest of Rob's O'Malley team to all my friends, family, colleagues and everyone in search of buying their home. With great patience and immense support, they always answered all my questions and gave me confidence when my 1st time home buying process was overwhelming for me. I am also very thankful to my real estate agent "RYAN COLCORD" from WR PROPERTIES who introduced me to Rob in 1st place for this home loan as lender. Ryan is a wonderful person and an extremely helpful & professional realtor. Appreciate again and my humble regards for Rob, Kayla, Chelsea and all of O'Malley team.
Justin C. on Birdeye
10 months ago
08/20/2021, 13:08 PM
Preferred Rate did an awesome job ensuring our home loan went through and in a timely manner. We greatly appreciate their excellent service. We highly recommend the O’Malley team.
Martin R. on Birdeye
10 months ago
08/18/2021, 12:13 PM
Angelic really distinguished herself as compared to the other loan officers I worked with when shopping for rates, specifically in terms of her responsiveness, helpfulness, knowledge, professionalism and overall communication skills. After my initial conversation with Angelic, going with her felt like a no brainer. The closing process was quick and went very smoothly, with no surprises. My wife and I are first time home buyers and felt we were in very good hands with Angelic throughout the entirety of the process.
Lorraine W. on Birdeye
a year ago
08/12/2021, 08:55 AM
Peggy Ann is 10+ stars with over- the-top superior service! Peggy Ann provides exemplary service and I would definitely recommend her mortgage services to anyone financing or re-financing their real estate property.
Thank you Peggy Ann…you ROCK!!
Sincerely,
Leslie Wu