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Premier ER & Urgent Care
- Healthcare
- Woodway, TX
About this business
Location details
9110 Jordan Lane, Woodway, TX, 76712, United States
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This place is great. They were very quick , me and my daughter were seen in 30 mins. �
After spending close to 4 hours, not because of any delays in care, we were seen quickly, l'm extremely pleased with not only the care but personal attention received at The Premier Woodway Emergency Department and Urgent Care. My husband took a hard hit to his face ( referred to in Dr terms as Face Planting) his chin, cheek, nose and most of his forehead was all stitched up. You would think you'd need a Plastic Surgeon given the face, however one day later and it is clear to see The Drs and nurses did an amazing reconstruct... read more
Took my baby girl in to get checked out and had a wonderful experience! The front desk ladies were awesome and helped us so much! The nursing staff was great as well! Dr.Uptergrove was so kind, listened to us and took his time checking out my daughter and I could not be any more thankful for him and his team helping us out with our sad, sick, one year old! Highly recommend this er and will definitely be back in the future!
I was just in a week ago. I called too explain too my doctor that the medication they prescribed was starting too work and literally a day after I stopped everything started swelling again in my throat. I call and explain this, asking for them too do something or even just prescribe me the same medication (zpack) so I can get rid of what I have and the lady refuses too help me. tells me I have too come back in and spend another $200 so they can prescribe me the medication again. idk about you, but not everyone has $400 too b... read more
Business response:
Thank you very much for this feedback and I’m sorry to hear about your experience. Each case can be different, but we always want you to feel welcome back especially for the same concern within a short period of time. Someone from our Patient Advocate Department will be reaching out to you to learn more. Thank you again for letting us know and giving us this opportunity to improve. Please come back by if you are not feeling better and we will be sure to help. Give us a call anytime as well at 254.224.8558.
I arrived feeling dizzy, disoriented, unable to answer simple questions. My coworkers drove me there because I couldn't drive. I also had muscle weakness. My temperature was 100.4. The doctor did some blood work to see what was going on. Meanwhile, a nurse began to put an IV in my arm and it was extremely painful. I cried because it hurt so bad. Blood was going down my arm and she began wiping it up with an alcohol and up to the area where the IV went in! That began to sting. The doctor came back and said the blood work came... read more
Business response:
Thank you for sharing your feedback and we are very sorry to hear this was your experience. A member of our Patient Advocate Department will be reaching out, if they have not already, to learn more about what happened and ways we can improve. We have a return policy in place to not cost you more money and encourage you to return if you are not feeling better. Please feel free to give us a call anytime at 254.224.8558. This is not the level of service we hold ourselves to and appreciate you giving us this opportunity to impro... read more
The service is great, but please know that you need to check to see if the individual doctor treating you is in network, rather than the facility. The treatment was in November 2017 and I received a statement for payment in June 2018. It has been requested that Premier ER code the claim as facility rather than the doctor and they refused. What’s even more frustrating is I was treated in Urgent Care rather than ER by a nurse practitioner and I’m guess he’s assigned under the doctor. So just know when you go to ask if your ins... read more
Business response:
Thank you for your feedback! We are going to make sure we get to the bottom of why this happened and help how we can. Someone from our Patient Advocate department will be reaching out to learn more. Thank you for reaching out and giving us the opportunity to help. Have a great evening!
I do not recommend the er side. They say they are comparable on price to a hospital er. I would say that is wrong. I got my insurance statement and I don’t even want to see the bill from them. It would have been a lot cheaper to go to a hospital.
Staff was friendly but it was very slow.... had to leave and return for test results. Dr. had said he would prescribe a medication and there was no medication prescribed.
Frequently asked questions about Premier ER & Urgent Care
How is Premier ER & Urgent Care rated?
Premier ER & Urgent Care has a 4.8 star rating with 1,919 reviews.
When is Premier ER & Urgent Care open?
Premier ER & Urgent Care is open now. It is open 24/7.