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Premier Roofing Company
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Premier did a horrible job installing a new roof on my *******, **, townhome. Less than two months after installation, we had a major leak, resulting in the need to replace my guest room ceiling. They made an appointment to inspect the damage but never showed up or called to explain themselves. They clearly couldn't care less about causing THOUSANDS of dollars of damage to my home. Why would they? Theyve got my moneyTake my advice and use anyone but Premier.
Lied to, they are not local. They are a ********** Everything was a hassle & now they are threatening to put late ************** on my property for the balance of $758.44 that they said I received from insurance when only $579 was approved. I sent in a check for $559, minus $20, as they had charged me $54 to remove my satellite dish but I did not have it put back on. It came back from the Denver office undeliverable. The manager ******* Null was suppose to call & pick it up but no call. This roof job was suppose to be $9700 ... read more
Used Premier Roofing to replace our roof in 2022. We had roof damage following the July 2024 storm that rolled through Omaha. Spent over 3 months calling Premier to get them to look at our roof since we had a warranty. Was told multiple times they would come out, but not once did they show up. Left message after message trying to get them to honor the warranty that they used as a selling point to no avail. This company is not trustworthy. STAY AWAY FROM PREMIER ROOFING!
Business response:
We apologize for any inconvenience you have experienced and appreciate you alerting us with this review. We have connected with our local team and they have reached out to you to discuss your warranty and how to assist you moving forward. We look forward to assisting you with your roof and thank you for being our customer.
Absolute dumpster of a company. Do not hire them for anything. They have done nothing but lie to my family about everything from installation dates to billing. You name it, and they are shady about it. Now they are threatening to put a lien on my house? There are good companies, and then there is this laughable excuse of a roofing company that uses predatory tactics to scare you. Stay as far away as you can. 0 out of infinite stars.
Business response:
We are so sorry to hear that your experience with us was less than satisfactory. We take customer satisfaction seriously and strive to provide concise and transparent communication throughout the reroofing process. After looking into your job, it appears we were able to assist you with all outstanding issues to your satisfaction. Again, we apologize for any frustrations you may have experienced and hope you enjoy the new roof!
Beware of This Business and all the empty promises they'll throw in to gain your trust and business. If you're thinking about doing business with ****, the owner of this company, you'd better bring a tape recorder. You'll need it to remind him of all the misleading lies and manipulation he used to rope you in as a customer. Honestly, it feels like this guy used to be a used car salesman with the way he runs his roofing businessusing bait-and-switch tactics and deceptive practices and absolutely doesn't follow through with IM... read more
Business response:
We appreciate your review and regret to learn of the issues you encountered. However, it is important to clarify that Premier Roofing Company does not maintain an office in ********. Upon researching "Premier Roofing" within your vicinity, it appears that a business named Premier Roofing & Exteriors exists. Please be aware that they are not associated with us here at Premier Roofing Company.
This company is a scam. They have taken my deposit and haven't communicated nearly at all. In addition I have solar panels which they had agreed to remove and replace and now don't seem to want to do that work.
Business response:
Thank you so much for bringing this to our attention. We apologize for any missed communications regarding your roofing project with us. Customer satisfaction is important to us and we have forwarded this complaint to the branch to follow up on.
Unprofessional Crew and worksite. Yikes! 7 am roof tear off at my neighbor's house and woke the whole neighborhood up early on Labor Day Holiday! I asked them why so early, he just shrugged and laughed at me. Also asked the company name because No sign in yard, on truck or a tshirt in sight with the company name so it all looked very sketchy. We are all looking for roofers in our neighborhood after a hail storm but Would not recommend this company at all! RUN!
Business response:
Thank you for your review. We understand that there was a storm in your area, and as your local neighborhood roofer, we strive to provide timely and professional services to every customer. Some jobs require a full day to complete, so an early start is essential. We value your feedback and look forward to the opportunity to work with you and your neighbors again in the future.
Worked for the company for a month. Training was not structured at all and the signing bonus was not fully paid due to a requirement that was not told until my 3rd week about having 3 claims every 2 weeks. The ladder I was given wasn't certified and many customers informed me of this during some inspections. I was stationed in a area where no jobs were able to be found. There is no mileage reimbursement or benefits along with a no liability waiver. And as far as the inspection agreement goes the script that they use to initi... read more
Business response:
Thanks for the candor in your review, as it helps us continue to improve our teammate and contractor experience. As a contractor in our sales role, we provide clear information about how our onboarding pay and requirements work, providing them in a signed contract upon start. At no time would we withhold pay that was owed. Further, as distinct from an employee, independent contractors are responsible for their own equipment and travel expenses, and while we provide training, each sales *** has discretion on how to deliver th... read more
Had a representative come out to look at my roof, he told me to do a Hail damage claim with my insurance company.Told me that there would be somethings listed on the claim that didn't have anything to do with the roof and that money would be mine.Told me that the only thing I would have to pay was my deductible, and all the claim checks would go to Premier.The first claim check for (over $10K) did in fact have two things listed for a screen and downspout that was to be my money.The first check also noted that my deductible h... read more
Business response:
Thank you for bringing this to our attention. We apologize for any confusion or miscommunication regarding your project. We strive to provide excellent service and will do everything to ensure your satisfaction. Please reach out to us directly and we will work to resolve any outstanding issues. We value your feedback and will use it to improve our processes. Thank you for choosing Premier Roofing.
Frequently asked questions about Premier Roofing Company
How is Premier Roofing Company rated?
Premier Roofing Company has a 4.1 star rating with 638 reviews.
When is Premier Roofing Company open?
Premier Roofing Company is closed now. It will open on Monday at 8:00 a.m.