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Premier Roofing Company
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not use them. They have horrible customer relations. They had faulty workmanship and instead of trying to work out a way to fix it they rather ignore emails, phone messages, and text. No response from company or the representative that portrays himself as helpful until you need a follow up. So disappointing.
Business response:
Hey there, thanks for sharing your review. We apologize for any inconvenience you experienced while working with us. We would be happy to assist you, please reach out to your local branch or provide your job number. Thanks!
A rep from this company came to my house with no sort of work truck, tools...anything really and offered to do a roof inspection. They did and tried to tell me how to file an ins claim etc (Which seems like insurance fraud to me) with my insurance because they found some damage up there (I am not completely convinced he didn't do this himself) He left a card and I did not plan to follow up because the whole thing seemed like a scam. A week later "*****" shows up at my place of work trying to get me to call my insurance. He s... read more
Business response:
We apologize for any discomfort or concern caused by our representative's actions. Our goal is to provide thorough and professional inspections, and we assure you that we have no intention of engaging in any fraudulent behavior. We will address this matter with our staff and take measures to ensure this type of behavior does not happen again. Thank you for bringing this to our attention.
Spents hours cleaning up after their service.Pieces of waste were left on my property for weeks after multiple calls.People supposedly sent out to clean and never picked up a sheet of drywall left in yard.Repeatedly failed to return calls to insurance against attempting to finalize claim adding much unnecessary time to claim.Made a big deal of an offer to reduce final invoice by roughly 1% due to repeated issues, mess and what was referred to as "the worst condition ever seen" by a representative of this company.After refusi... read more
Business response:
Thank you for your feedback. We are sorry to hear that our team wasn't able to provide a positive experience for you. This review will be forwarded to the team to ensure we can better assist future customers.
I am extremely disappointed with the customer service experience I have received. Despite numerous attempts to reach out, I have not received any response or call backs. Furthermore, I am appalled to discover that I am being invoiced for a service that has not been adequately completed, both in terms of my personal payment and the involvement of my insurance.
Business response:
Thank you for your review. We apologize for any inconvenience caused by a lack of communication or follow through and will connect with our team to ensure this issue is addressed. We appreciate your patience, and thank you for being a Premier Roofing customer.
This is still an ongoing issue. Premier came to me June of last year and insisted on doing ******* because of storms that had come through. While they were inspecting the roof they also said they could fix some vinyl siding damage that had happened in the same storm as well as replace some screens that had been damaged. All of this was written up in the agreement and priced out to my insurance. That was in June of 2023. It is now January of **** and they have not come to fix my vinyl siding or my screens and they are asking ... read more
Business response:
Thank you for your feedback. We strive to provide every customer with as much information about their job as possible and are sorry that your project didn't proceed as intended. We will follow up with the local team to ensure they contact you with a solution.
Premier did our roof in 2022. Later, we discovered that they did not reconnect our ***********, and in fact, parts of the sun tunnels had been broken. I called four times over the course of two months to get them to fix this. ***** took the messages and said someone would call us back--no one ever called back. Very frustrating. Do not use these people if you have sky lights or ***********. We now have to hire some one else to fix this problem at added expense.
Business response:
Thank you for letting us know about this issue. We apologize for any inconvenience caused. Please continue to reach out to your local branch, we have also brought this to that team's attention internally.
I was lied by them the Representative ****** Hongsemeir-****** took advantage of the fact that my English is not good enough and took all the money that the Insurance company paid for ******* replacement, Gutters and Fascia and they did a low quality roof replacement and took all the money.
Business response:
Hello, thanks for your feedback. We are sorry to hear that your experience with Premier was not satisfactory. Our Field Representatives strive to provide as much information as possible to homeowners during the roofing process, including clarification about funds received from your insurance company and what to do with them. We will pass this feedback along to leadership to enhance our training. We hope you enjoy the new roof!
This company has no accountability. There were several glitches in communication during the process of installing the roof. 1. They blocked my sidewalk to get into the house the night prior to roof installation even though they had stated that only the driveway would be blocked in the morning.2. They messed the siding on my chimney and took several weeks to come back.3. They left shingles on my newly installed paver patio that baked in with the sun. 4. I paid my bill in full and have not received a warranty. Instead I get an... read more
Business response:
Hello, thank you for your feedback. We strive to do our very best for every customer and we are sorry you were disappointed. We've passed this feedback along to improve our processes moving forward. We hope you enjoy your new roof!
Premier Roofing replaced our roof approximately ******************************************************************************* the original installation by Premier Roofing. Premier left gaps in the top layer, exposing the structure. Premier has been non responsive to multiple requests for resolution. I'd highly recommend against using Premier Roofing for any roofing needs unless you personally inspect the final installation. Do not rely on them to stand behind their workmanship.
Business response:
We are very sorry for your frustration. We have passed this information to your local branch and made them aware of the issues. Please continue to reach out to them for further assistance. Thank you for your feedback.
Frequently asked questions about Premier Roofing Company
How is Premier Roofing Company rated?
Premier Roofing Company has a 4.1 star rating with 638 reviews.
When is Premier Roofing Company open?
Premier Roofing Company is closed now. It will open on Monday at 8:00 a.m.