Premier Roofing Company

John P 

on BBB

a year ago

Spents hours cleaning up after their service.Pieces of waste were left on my property for weeks after multiple calls.People supposedly sent out to clean and never picked up a sheet of drywall left in yard.Repeatedly failed to return calls to insurance against attempting to finalize claim adding much unnecessary time to claim.Made a big deal of an offer to reduce final invoice by roughly 1% due to repeated issues, mess and what was referred to as "the worst condition ever seen" by a representative of this company.After refusi... read more

Robert B 

on BBB

a year ago

I am extremely disappointed with the customer service experience I have received. Despite numerous attempts to reach out, I have not received any response or call backs. Furthermore, I am appalled to discover that I am being invoiced for a service that has not been adequately completed, both in terms of my personal payment and the involvement of my insurance. 

Keeden H 

on BBB

a year ago

This is still an ongoing issue. Premier came to me June of last year and insisted on doing ******* because of storms that had come through. While they were inspecting the roof they also said they could fix some vinyl siding damage that had happened in the same storm as well as replace some screens that had been damaged. All of this was written up in the agreement and priced out to my insurance. That was in June of 2023. It is now January of **** and they have not come to fix my vinyl siding or my screens and they are asking ... read more

Andrew V 

on BBB

a year ago

Premier did our roof in 2022. Later, we discovered that they did not reconnect our ***********, and in fact, parts of the sun tunnels had been broken. I called four times over the course of two months to get them to fix this. ***** took the messages and said someone would call us back--no one ever called back. Very frustrating. Do not use these people if you have sky lights or ***********. We now have to hire some one else to fix this problem at added expense. 

Rogelio G 

on BBB

a year ago

I was lied by them the Representative ****** Hongsemeir-****** took advantage of the fact that my English is not good enough and took all the money that the Insurance company paid for ******* replacement, Gutters and Fascia and they did a low quality roof replacement and took all the money. 

Velda V 

on BBB

2 years ago

This company has no accountability. There were several glitches in communication during the process of installing the roof. 1. They blocked my sidewalk to get into the house the night prior to roof installation even though they had stated that only the driveway would be blocked in the morning.2. They messed the siding on my chimney and took several weeks to come back.3. They left shingles on my newly installed paver patio that baked in with the sun. 4. I paid my bill in full and have not received a warranty. Instead I get an... read more

Alissa S 

on BBB

2 years ago

Premier Roofing replaced our roof approximately ******************************************************************************* the original installation by Premier Roofing. Premier left gaps in the top layer, exposing the structure. Premier has been non responsive to multiple requests for resolution. I'd highly recommend against using Premier Roofing for any roofing needs unless you personally inspect the final installation. Do not rely on them to stand behind their workmanship. 

Val V 

on BBB

2 years ago

A rep came by my house telling me that they were doing work on another house in my neighborhood that had hail damage from a recent storm. Offered to look at my roof and said he could show me pictures if there was any damage or repair needed. He assessed and then proceeded to show me pictures of my roof and other materials that had damage and stated he believed that it was in need of repair. The roof was the original roof and has never been replaced. Asked to call my insurance company and talked to a rep and verified my info.... read more

Terry M 

on BBB

2 years ago

Overall I would refer to their work as average or below since they were back onsite within 6 months to repair buckling shingles and an irregularity in the ridge cap. There corporate accounting department in an entirely different situation, I think it would be better referred to as a "Den of Thieves" than a legitimate accounting department. We signed a contract for *********$ dollars for the roof replacement and made the down payment as required of 12,783.13$ on 10/7/22. The roofs were replaced and our account was in "final r... read more