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Premier Roofing Company
- Roofing
- Cary, NC
About this business
Location details
15300 Weston Pkwy 106 -, #107, Cary, NC, 27513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beware of This Business and all the empty promises they'll throw in to gain your trust and business. If you're thinking about doing business with ****, the owner of this company, you'd better bring a tape recorder. You'll need it to remind him of all the misleading lies and manipulation he used to rope you in as a customer. Honestly, it feels like this guy used to be a used car salesman with the way he runs his roofing businessusing bait-and-switch tactics and deceptive practices and absolutely doesn't follow through with IM... read more
Business response:
We appreciate your review and regret to learn of the issues you encountered. However, it is important to clarify that Premier Roofing Company does not maintain an office in ********. Upon researching "Premier Roofing" within your vicinity, it appears that a business named Premier Roofing & Exteriors exists. Please be aware that they are not associated with us here at Premier Roofing Company.
This company is a scam. They have taken my deposit and haven't communicated nearly at all. In addition I have solar panels which they had agreed to remove and replace and now don't seem to want to do that work.
Business response:
Thank you so much for bringing this to our attention. We apologize for any missed communications regarding your roofing project with us. Customer satisfaction is important to us and we have forwarded this complaint to the branch to follow up on.
Unprofessional Crew and worksite. Yikes! 7 am roof tear off at my neighbor's house and woke the whole neighborhood up early on Labor Day Holiday! I asked them why so early, he just shrugged and laughed at me. Also asked the company name because No sign in yard, on truck or a tshirt in sight with the company name so it all looked very sketchy. We are all looking for roofers in our neighborhood after a hail storm but Would not recommend this company at all! RUN!
Business response:
Thank you for your review. We understand that there was a storm in your area, and as your local neighborhood roofer, we strive to provide timely and professional services to every customer. Some jobs require a full day to complete, so an early start is essential. We value your feedback and look forward to the opportunity to work with you and your neighbors again in the future.
Worked for the company for a month. Training was not structured at all and the signing bonus was not fully paid due to a requirement that was not told until my 3rd week about having 3 claims every 2 weeks. The ladder I was given wasn't certified and many customers informed me of this during some inspections. I was stationed in a area where no jobs were able to be found. There is no mileage reimbursement or benefits along with a no liability waiver. And as far as the inspection agreement goes the script that they use to initi... read more
Business response:
Thanks for the candor in your review, as it helps us continue to improve our teammate and contractor experience. As a contractor in our sales role, we provide clear information about how our onboarding pay and requirements work, providing them in a signed contract upon start. At no time would we withhold pay that was owed. Further, as distinct from an employee, independent contractors are responsible for their own equipment and travel expenses, and while we provide training, each sales *** has discretion on how to deliver th... read more
Had a representative come out to look at my roof, he told me to do a Hail damage claim with my insurance company.Told me that there would be somethings listed on the claim that didn't have anything to do with the roof and that money would be mine.Told me that the only thing I would have to pay was my deductible, and all the claim checks would go to Premier.The first claim check for (over $10K) did in fact have two things listed for a screen and downspout that was to be my money.The first check also noted that my deductible h... read more
Business response:
Thank you for bringing this to our attention. We apologize for any confusion or miscommunication regarding your project. We strive to provide excellent service and will do everything to ensure your satisfaction. Please reach out to us directly and we will work to resolve any outstanding issues. We value your feedback and will use it to improve our processes. Thank you for choosing Premier Roofing.
Do not use them. They have horrible customer relations. They had faulty workmanship and instead of trying to work out a way to fix it they rather ignore emails, phone messages, and text. No response from company or the representative that portrays himself as helpful until you need a follow up. So disappointing.
Business response:
Hey there, thanks for sharing your review. We apologize for any inconvenience you experienced while working with us. We would be happy to assist you, please reach out to your local branch or provide your job number. Thanks!
A rep from this company came to my house with no sort of work truck, tools...anything really and offered to do a roof inspection. They did and tried to tell me how to file an ins claim etc (Which seems like insurance fraud to me) with my insurance because they found some damage up there (I am not completely convinced he didn't do this himself) He left a card and I did not plan to follow up because the whole thing seemed like a scam. A week later "*****" shows up at my place of work trying to get me to call my insurance. He s... read more
Business response:
We apologize for any discomfort or concern caused by our representative's actions. Our goal is to provide thorough and professional inspections, and we assure you that we have no intention of engaging in any fraudulent behavior. We will address this matter with our staff and take measures to ensure this type of behavior does not happen again. Thank you for bringing this to our attention.
Spents hours cleaning up after their service.Pieces of waste were left on my property for weeks after multiple calls.People supposedly sent out to clean and never picked up a sheet of drywall left in yard.Repeatedly failed to return calls to insurance against attempting to finalize claim adding much unnecessary time to claim.Made a big deal of an offer to reduce final invoice by roughly 1% due to repeated issues, mess and what was referred to as "the worst condition ever seen" by a representative of this company.After refusi... read more
Business response:
Thank you for your feedback. We are sorry to hear that our team wasn't able to provide a positive experience for you. This review will be forwarded to the team to ensure we can better assist future customers.
I am extremely disappointed with the customer service experience I have received. Despite numerous attempts to reach out, I have not received any response or call backs. Furthermore, I am appalled to discover that I am being invoiced for a service that has not been adequately completed, both in terms of my personal payment and the involvement of my insurance.
Business response:
Thank you for your review. We apologize for any inconvenience caused by a lack of communication or follow through and will connect with our team to ensure this issue is addressed. We appreciate your patience, and thank you for being a Premier Roofing customer.
Frequently asked questions about Premier Roofing Company
How is Premier Roofing Company rated?
Premier Roofing Company has a 3.9 star rating with 93 reviews.
When is Premier Roofing Company open?
Premier Roofing Company is open now. It will close at 6:00 p.m.